Activate and manage your Worldwide Wallet Travel Money Card

We have paused issuing new Worldwide Wallet travel cards. We apologise for any inconvenience.

Existing customers who have an activated Worldwide Wallet may continue to use it as usual.
Customers who ordered the Worldwide Wallet online can activate and use their card once they receive it in the post.

Need to activate your cards?

I received my cards in the mail

I picked up my cards in branch

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We have paused card activation for cards picked up in branch. We apologise for any inconvenience.

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See our currency converter and FX rates to view the latest foreign exchange rates.

1. Load AUD onto your travel money card

Sign in to Online Banking or the Westpac App and instantly transfer funds from your linked account to your Worldwide Wallet, or transfer funds from another financial institution using your account’s BSB and account number.

2. Convert AUD to another currency

Open your Worldwide Wallet account in Online Banking or the Westpac App and select ‘Convert currency’ to convert your AUD to 10 foreign currencies.

Available currencies
	AUD - Australian Dollar		USD - United States Dollar
	EUR - Euro		GBP - British Pound
	NZD - New Zealand Dollar		CAD - Canadian Dollar
	JPY - Japanese Yen		THB - Thai Baht
	ZAR - South African Rand		SGD - Singapore Dollar
	HKD - Hong Kong Dollar

Using your travel money card overseas and at home

Contactless ways to pay

Add your Worldwide Wallet to Google Pay™ or Samsung Pay™, or use your card to tap and go.

No ATM withdrawal fees

Zero ATM withdrawal fees at over 50,000 Global ATM Alliance ATMs around the world.¹

Shop online from home

Use your travel money card at home when shopping on overseas sites and pay no foreign transaction fees.

Extra perks

FAQs

Can I directly transfer foreign currencies onto my travel money card?

No, only AUD can be transferred onto your travel money card account. Once you have loaded AUD, you can choose to convert your funds at any time into any of the following foreign currencies: USD, EUR, GBP, CAD, JPY, THB, ZAR, NZD, SGD and HKD.

What if I want to spend in a currency that is not loaded on my account?

If you have insufficient funds to complete a transaction in a currency loaded on your account, or the transaction is in a currency not loaded on your account, the transaction will be automatically processed by drawing down from another currency in your account (provided that there are sufficient funds available in one or more other currencies to complete the transaction). Funds will be withdrawn according to the drawdown sequence, and the applicable exchange rate will apply. See the Product Disclosure Statement (PDF 195KB) for the drawdown sequence.

What if I need to dispute a transaction?

If you need to dispute a transaction, please download a Worldwide Wallet Dispute Claim Form (PDF 663KB) and follow the instructions to lodge your dispute. Should you require any guidance, please contact the Customer Assistance team on 1300 797 470 (within Australia) or +61 2 9155 7744 (from overseas). You can speak to someone 24 hours a day, 7 days a week.

What happens if my card is lost or stolen?

If your card has been lost or stolen, you’ll need to notify us immediately to cancel your card. You can contact us 24 hours a day, 7 days a week on these numbers:

1300 797 470 (within Australia)
+61 2 9155 7744 (from overseas)

If you’ve misplaced your card(s), you can lock and unlock your card(s) instantly at your convenience through the Westpac App or Online Banking.

The good news is if you have your spare card handy, you can continue to use it to access your funds. When travelling, it’s a good idea to keep your cards separate, in case one is lost or stolen.

What happens if I have money left on my Worldwide Wallet card when I get back from overseas?

As there are no inactivity fees, you can leave any leftover funds on your card ready for your next trip. You can also use your travel money card when you’re back in Australia. You can use it to:

Shop online on international sites and pay zero foreign transaction fees on purchases
Shop online on Australian sites or in-store in Australia
Withdraw cash (in AUD or converted from any foreign currency you may have in your account) from any Westpac Group ATM or Global ATM Alliance partner ATM without having to pay any ATM withdrawal fees¹

Alternatively, you can transfer funds out of your travel money card account in AUD in Online Banking or the Westpac App. For example, if you have USD in your account, you’ll need to first convert the USD to AUD before you can transfer your funds. Once your account balance is in AUD, you can then transfer your available balance to one of your Westpac savings or transaction accounts.

See all FAQs

Within Australia

1300 797 470

24/7 support

From overseas

+61 2 9155 7744

24/7 support

Find a branch

Visit your local branch

Things you should know

Westpac Worldwide Wallet Product Disclosure Statement (PDF 195KB)

Online Banking Terms and Conditions (PDF 236KB)

You should read the Westpac Worldwide Wallet Product Disclosure Statement and Online Banking Terms and Conditions before making a decision and consider whether these products are appropriate for you. This information does not take into account your personal objectives, financial situation or needs and you should consider its appropriateness having regard to these factors before deciding to acquire these products.

A target market determination has been made for this product. Please visit westpac.com.au/tmd for the target market determination.

Information will be disclosed to third parties about you and your Product, or transactions made by you with the Product, as necessary for the service provision or as required by law. Westpac’s Privacy Policy explains our commitment to the protection of your personal information. Please refer to our full Privacy Policy (PDF 338KB).

1. No ATM withdrawal fee at Westpac Group ATMs in Australia and over 50,000 ATMs globally via Global ATM Alliance partners. Other fees and charges may be payable.

2. You must register each flight at least 6 hours before your flight. A flight is defined as a single scheduled airline flight under a single flight number. Delay must be officially announced by the airline and reported to our flight status data service provider. Flight Delay Pass is only available at selected airport terminals. If you are under 18 years old, you must be accompanied by an adult (18 years of age and older) to enter participating lounges. Access to and use of the Flight Delay Pass is subject to T&Cs which may change from time to time. Visit flightdelaypass.mastercard.com/worldwidewallet for the T&Cs and the list of participating lounges.

3. For Priceless ^® Cities terms of use, visit priceless.com/terms/en_AU.

4. Individual terms and conditions (T&Cs) apply to each offer. The T&Cs of each offer are specified on mastercardservices.com/en/i/20657. Cashback is available on international spend only. Cashback is not available for any local or domestic spend (in Australia). Cashback applies to qualifying transactions only (where a cardholder makes a purchase that meets the cashback offers published criteria and the specific T&Cs, in the local currency stipulated). Cashback is not processed immediately and will not reduce the purchase price of goods and services at the point of sale. The processing of cashback offers is undertaken by automated Mastercard systems and will appear as a credit on your next Westpac card statement. Mastercard Travel Rewards is operated by Mastercard in agreement with Westpac. For the Worldwide Wallet, the cashback processed will depend on the currencies available on your card and the location of your purchase. Examples of how a rebate may be processed are: If the destination currency is listed as a currency into which you can load funds onto your Card, the rebate will be credited as a single amount to the destination currency regardless of whether you have any funds available in that currency; or If the destination currency is not listed as a currency into which you can load funds onto your Card, the rebate will be credited to the local currency in the country in which your Prepaid Card was issued, i.e. AUD.

Internet connection may be needed to make purchases using Google Pay or Samsung Pay and normal mobile data charges apply.

Google Pay is a trademark of Google Inc.

Samsung and Samsung Pay are trademarks or registered trademarks of Samsung Electronics Co., Ltd.

Mastercard and Priceless are registered trademarks, and the circles design is a trademark of Mastercard International Incorporated.

Using your travel money card