Using your travel money card
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See our currency converter and FX rates to view the latest foreign exchange rates.
1. Load AUD onto your travel money card
Sign in to Online Banking or the Westpac App and instantly transfer funds from your linked account to your Worldwide Wallet, or transfer funds from another financial institution using your account’s BSB and account number.
2. Convert AUD to another currency
Open your Worldwide Wallet account in Online Banking or the Westpac App and select ‘Convert currency’ to convert your AUD to 10 foreign currencies.
|AUD - Australian Dollar||USD - United States Dollar|
|EUR - Euro||GBP - British Pound|
|NZD - New Zealand Dollar||CAD - Canadian Dollar|
|JPY - Japanese Yen||THB - Thai Baht|
|ZAR - South African Rand||SGD - Singapore Dollar|
|HKD - Hong Kong Dollar|
Using your travel money card overseas and at home
Contactless ways to pay
Add your Worldwide Wallet to Google Pay™ or Samsung Pay™, or use your card to tap and go.
No ATM withdrawal fees
Zero ATM withdrawal fees at over 50,000 Global ATM Alliance ATMs around the world.1
Shop online from home
Use your travel money card at home when shopping on overseas sites and pay no foreign transaction fees.
Complimentary airport lounge access for flight delays
You and a companion could be eligible for complimentary access to over 1,000 airport lounges in more than 100 countries with Mastercard® Flight Delay Pass.2 In the event it’s delayed by 2 hours or more, you could be enjoying drinks, nibbles and Wi-Fi. You could also benefit from special dining offers at selected cafes and restaurants. Make sure you register your flight at least 6 hours before your scheduled departure to be eligible. T&Cs apply. To find out more information and pre-register your flight, visit flightdelaypass.mastercard.com/worldwidewallet
Access unforgettable experiences and rewards
Your Mastercard gives you access to Priceless® Cities with unforgettable experiences in the cities where you live and travel.3 You can also get cashback when you shop overseas with your Worldwide Wallet, thanks to Mastercard Travel Rewards.4
If you have insufficient funds to complete a transaction in a currency loaded on your account, or the transaction is in a currency not loaded on your account, the transaction will be automatically processed by drawing down from another currency in your account (provided that there are sufficient funds available in one or more other currencies to complete the transaction). Funds will be withdrawn according to the drawdown sequence, and the applicable exchange rate will apply. See the for the drawdown sequence.
If you need to dispute a transaction, please download a and follow the instructions to lodge your dispute. Should you require any guidance, please contact the Customer Assistance team on 1300 797 470 (within Australia) or +61 2 9155 7744 (from overseas). You can speak to someone 24 hours a day, 7 days a week.
If your card has been lost or stolen, you’ll need to notify us immediately to cancel your card. You can contact us 24 hours a day, 7 days a week on these numbers:
If you’ve misplaced your card(s), you can lock and unlock your card(s) instantly at your convenience through the Westpac App or Online Banking.
The good news is if you have your spare card handy, you can continue to use it to access your funds. When travelling, it’s a good idea to keep your cards separate, in case one is lost or stolen.
As there are no inactivity fees, you can leave any leftover funds on your card ready for your next trip. You can also use your travel money card when you’re back in Australia. You can use it to:
- Shop online on international sites and pay zero foreign transaction fees on purchases
- Shop online on Australian sites or in-store in Australia
- Withdraw cash (in AUD or converted from any foreign currency you may have in your account) from any Westpac Group ATM or Global ATM Alliance partner ATM without having to pay any ATM withdrawal fees1
Alternatively, you can transfer funds out of your travel money card account in AUD in Online Banking or the Westpac App. For example, if you have USD in your account, you’ll need to first convert the USD to AUD before you can transfer your funds. Once your account balance is in AUD, you can then transfer your available balance to one of your Westpac savings or transaction accounts.
Things you should know