Activate and manage your Worldwide Wallet Travel Money Card

Need to activate your cards?

I received my cards in the mail

I picked up my cards in branch

Activate your cards and set up your PIN

Activate now Activate now

Activate your cards and set up your PIN

Activate now Activate now

Loading your account

See our currency converter and FX rates to view the latest foreign exchange rates.

1. Load AUD onto your travel money card

Sign in to Online Banking or the Westpac App and instantly transfer funds from your linked account to your Worldwide Wallet, or transfer funds from another financial institution using your account’s BSB and account number.

2. Convert AUD to another currency

Open your Worldwide Wallet account in Online Banking or the Westpac App and select ‘Convert currency’ to convert your AUD to 10 foreign currencies.

Available currencies
	AUD - Australian Dollar		USD - United States Dollar
	EUR - Euro		GBP - British Pound
	NZD - New Zealand Dollar		CAD - Canadian Dollar
	JPY - Japanese Yen		THB - Thai Baht
	ZAR - South African Rand		SGD - Singapore Dollar
	HKD - Hong Kong Dollar

Using your travel money card overseas and at home

Contactless ways to pay

Add your Worldwide Wallet to Google Pay™ or Samsung Pay™, or use your card to tap and go.

No ATM withdrawal fees

Zero ATM withdrawal fees at the Global ATM Alliance ATMs around the world.¹

Shop online from home

Use your travel money card at home when shopping on overseas sites and pay no foreign transaction fees.

Extra perks

FAQs

How can I load or reload money onto my Worldwide Wallet?

You can load AUD into your Worldwide Wallet account instantly by transferring from your transaction or savings account in Online Banking or the Westpac App.

You can also transfer AUD from another financial institution by using your Worldwide Wallet’s BSB and account number. Please note, funds availability is dependent on the other financial institution’s cut off and processing times. We will make your funds available in your account within 1 Business Day from the time we receive instruction from the other financial institution. We are not responsible for processing interruptions or delays beyond our control.

If another Westpac account holder transfers funds to your Worldwide Wallet, the funds will be available in your account within 1 Business Day from when the owner of the eligible Westpac account receives confirmation that the transfer has been processed.

How do I set or change my card PIN?

You’ll be prompted to set up a PIN during the activation process.

You can easily update your PIN at any time using one of the below methods.

In the Westpac App (latest version or upgrade now)

Tap Cards in the bar menu
Navigate to your Worldwide Wallet
Select Set or change PIN and follow the prompts

In Online Banking

Go to Service > Services > Card services
Select Set or change PIN and follow the prompts

In the Westpac iPad App

Go to Self service > Account Services
Tap Set or change PIN

What if I want to spend in a currency that isn’t offered?

If we don’t offer the currency you’re paying in, your Worldwide Wallet payments will be processed using other currencies in your account, as long as you have enough funds to cover them.

The order in which your currencies are used is called the ‘drawdown sequence’ and the applicable exchange rate at the time will apply. That means you’ll still benefit from no foreign transaction fees. Read more in our Product Disclosure Statement (PDF 307KB)

What is a Mastercard Flight Delay Pass and how does it work?

Mastercard Flight Delay Pass is a service that offers you and companion complimentary access to over 1,000 airport lounges² in the event of a flight delay of two hours or more. You must register each flight before its scheduled departure time. If you are under 18 years old, you must be accompanied by an adult (18 years of age and older) to enter participating lounges. Please note to hold a Worldwide Wallet you must also be 14 years or over. Other terms and conditions apply. To learn more about Flight Delay Pass, pre-register your flight or read the T&Cs, please visit flightdelaypass.mastercard.com/worldwidewallet.

What do I do if my Worldwide Wallet is lost or stolen?

If you’ve misplaced your card(s), you can lock and unlock your card(s) instantly at your convenience through the Westpac App or in Online Banking.

If your card has been lost or stolen, you’ll need to notify us immediately to cancel your card. You can contact us 24 hours a day, 7 days a week on these numbers: 1300 797 470 (within Australia) +61 2 9155 7744 (from overseas)

You can continue to access your funds if you have your spare card handy. When travelling, it's a good idea to keep your cards separate. For your security, the spare card should only be used by yourself, and not given to anyone else.

See all FAQs

Things you should know

Westpac Worldwide Wallet Product Disclosure Statement (PDF 307KB)

Online Banking Terms and Conditions (PDF 409KB)

You should read the Westpac Worldwide Wallet Product Disclosure Statement, Online Banking Terms and Conditions, and Westpac Retail and Business Banking Financial Services Guide before making a decision and consider whether these products are appropriate for you. This information does not take into account your personal objectives, financial situation or needs and you should consider its appropriateness having regard to these factors before deciding to acquire these products.

A target market determination has been made for this product. Please visit westpac.com.au/tmd for the target market determination.

Information will be disclosed to third parties about you and your Product, or transactions made by you with the Product, as necessary for the service provision or as required by law. Westpac’s Privacy Statement explains our commitment to the protection of your personal information or you can learn more by calling 132 032.

1. No ATM withdrawal fee at Westpac Group or select Westpac Group partner ATMs in Australia and Global ATM Alliance partners. Other fees and charges may be payable.

2. You must register each flight before its scheduled departure time. A flight is defined as a single scheduled airline flight under a single flight number. Delay must be officially announced by the airline and reported to our flight status data service provider. Flight Delay Pass is only available at selected airport terminals. If you are under 18 years old, you must be accompanied by an adult (18 years of age and older) to enter participating lounges. Access to and use of the Flight Delay Pass is subject to T&Cs which may change from time to time. Visit flightdelaypass.mastercard.com/worldwidewallet for the T&Cs and the list of participating lounges.

3. For Priceless ^® Cities terms of use, visit priceless.com/terms/en_AU.

4. Individual terms and conditions (T&Cs) apply to each offer. The T&Cs of each offer are specified on mastercardservices.com/en/i/20657. Cashback is available on international spend only. Cashback is not available for any local or domestic spend (in Australia). Cashback applies to qualifying transactions only (where a cardholder makes a purchase that meets the cashback offers published criteria and the specific T&Cs, in the local currency stipulated). Cashback is not processed immediately and will not reduce the purchase price of goods and services at the point of sale. The processing of cashback offers is undertaken by automated Mastercard systems and will appear as a credit on your next Westpac card statement. Mastercard Travel Rewards is operated by Mastercard in agreement with Westpac. For the Worldwide Wallet, the cashback processed will depend on the currencies available on your card and the location of your purchase. Examples of how a rebate may be processed are: If the destination currency is listed as a currency into which you can load funds onto your Card, the rebate will be credited as a single amount to the destination currency regardless of whether you have any funds available in that currency; or If the destination currency is not listed as a currency into which you can load funds onto your Card, the rebate will be credited to the local currency in the country in which your Prepaid Card was issued, i.e. AUD.

Internet connection may be needed to make purchases using Google Pay or Samsung Pay and normal mobile data charges apply.

Google Pay is a trademark of Google Inc.

Samsung and Samsung Pay are trademarks or registered trademarks of Samsung Electronics Co., Ltd.

Mastercard and Priceless are registered trademarks, and the circles design is a trademark of Mastercard International Incorporated.

Using your travel money card

Need to activate your cards?

Activate your cards and set up your PIN

Activate your cards and set up your PIN

Loading your account

1. Load AUD onto your travel money card

2. Convert AUD to another currency

Using your travel money card overseas and at home

Contactless ways to pay

No ATM withdrawal fees

Shop online from home

Extra perks

FAQs

Within Australia

From overseas

Find a branch

Things you should know

Using your travel money card

Need to activate your cards?

Activate your cards and set up your PIN

Activate your cards and set up your PIN

Loading your account

1. Load AUD onto your travel money card

2. Convert AUD to another currency

Using your travel money card overseas and at home

Contactless ways to pay

No ATM withdrawal fees

Shop online from home

Extra perks

Complimentary airport lounge access for flight delays

Access unforgettable experiences and rewards

FAQs

Within Australia

From overseas

Find a branch

Things you should know