Help when overseas
Reporting a lost or stolen card
Follow these steps:
- Sign in to Westpac Online Banking
- Select Services from the Services & preferences menu
- Select Report lost or stolen cards from Card services options.
Follow these steps:
- Sign in to Westpac Tablet banking
- Select Self Service from the top menu.
- Select Report Lost/Stolen from the Account Service options.
Call us 24/7 on 1300 651 089
Overseas? +61 2 9155 7700
Feel free to book a reverse charge call in advance via Telstra Australia Direct® Reverse Charge access number.
Calls made from mobile phones or hotel rooms may attract additional charges, not covered by the reverse charge service.
Our emergency card replacement and cash service
If your card is lost or stolen, take advantage of our Emergency Card Replacement service, where a replacement card can usually be provided within 2 business days.
Additionally, by advising us that your Debit Mastercard®, Handycard or credit card is missing may protect you from liability for any subsequent misuse of your card.
You also have access to an emergency cash advance - subject to your available credit limit and your account being in good standing.
Let us know how we can contact you
If you're heading overseas and intend to use your Debit Mastercard®, Handycard or credit card, we recommend you provide us with your overseas contact details prior to departure. Simply call 1300 651 089.
If your contact details change while overseas, call:
- +61 2 9155 7700 for Platinum cardholders
- +61 2 9155 7711 for Black cardholders.
Online services
Things you should know
Mastercard® and PayPass™ are trademarks of Mastercard International incorporated.