
Help for when you’re overseas
Reporting a lost or stolen card
Our emergency card replacement and cash service
If your card is lost or stolen, take advantage of our Emergency Card Replacement service, where a replacement card can usually be provided within 2 business days.
Additionally, by advising us that your Debit Mastercard®, Handycard or credit card is missing may protect you from liability for any subsequent misuse of your card.
You also have access to an emergency cash advance - subject to your available credit limit and your account being in good standing.
Let us know how we can contact you
If your contact details change while overseas, call:
- +61 2 9155 7700 for Platinum cardholders
- +61 2 9155 7711 for Black cardholders.
Keep in mind that access to Westpac online services is blocked in certain locations.
We understand that blocking services in these locations may inconvenience some of our customers. If you need to speak to someone for clarification or assistance when you travel to one of these locations, we encourage you to contact us.
Online services
Things you should know
Mastercard® and PayPass™ are trademarks of Mastercard International incorporated.