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Reporting a lost or stolen card

  • Go to Service > Services > Card services
  • Select Report lost or stolen cards
  • Go to Self serve > Account service 
  • Tap Report Lost or stolen
Call us on  1300 651 089 8am – 8pm Sydney Time, 7 days

Overseas? +61 2 9155 7700

Calls made from mobile phones or hotel rooms may attract additional charges.

Our emergency card replacement and cash service

If your card is lost or stolen, take advantage of our Emergency Card Replacement service, where a replacement card can usually be provided within 2 business days.

Additionally, by advising us that your Debit Mastercard®, Handycard or credit card is missing may protect you from liability for any subsequent misuse of your card.

You also have access to an emergency cash advance - subject to your available credit limit and your account being in good standing.

 

Let us know how we can contact you

If you're heading overseas and intend to use your Debit Mastercard®, Handycard or credit card, we recommend you provide us with your overseas contact details prior to departure. Simply call 1300 651 089 8am – 8pm Sydney Time, 7 days.

If your contact details change while overseas, call:

 

 

Things you should know

Mastercard® and PayPass™ are trademarks of Mastercard International incorporated.