
Help for when you’re overseas
Handy phone numbers, plus emergency card replacement and cash service advice.
Reporting a lost or stolen card
- Search Report lost or stolen in the Smart Search bar
- Go to Service > Services > Card services
- Select Report lost or stolen cards
- Go to Self serve > Account service
- Tap Report Lost or stolen
Overseas? +61 2 9155 7700
Calls made from mobile phones or hotel rooms may attract additional charges.
If your card is lost of stolen, advising us may protect you from liability for any subsequent misuse of your card.
Let us know how we can contact you
If your contact details change while overseas, call:
- +61 2 9155 7700 for Platinum cardholders
- +61 2 9155 7711 for Black cardholders.
Keep in mind that access to Westpac online services is blocked in certain locations.
We understand that blocking services in these locations may inconvenience some of our customers. If you need to speak to someone for clarification or assistance when you travel to one of these locations, we encourage you to contact us.
Tools
Online services
Things you should know
Mastercard® and PayPass™ are trademarks of Mastercard International incorporated.