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Reporting a lost or stolen card

  • Search Report lost or stolen in the Smart Search bar


If your card is lost of stolen, advising us may protect you from liability for any subsequent misuse of your card.

Let us know how we can contact you

If you're heading overseas and intend to use your Debit Mastercard®, Handycard or credit card, we recommend you provide us with your overseas contact details prior to departure. Simply call 1300 651 089 8am – 8pm Sydney time.

If your contact details change while overseas, call:



Keep in mind that access to Westpac online services is blocked in certain locations.

We understand that blocking services in these locations may inconvenience some of our customers. If you need to speak to someone for clarification or assistance when you travel to one of these locations, we encourage you to contact us.​



Things you should know

Mastercard® and PayPass™ are trademarks of Mastercard International incorporated.