Help for when you’re overseas
Handy phone numbers, plus emergency card replacement and cash service advice.
Reporting a lost or stolen card
- Go to Service > Services > Card services
- Select Report lost or stolen cards
- Go to Self serve > Account service
- Tap Report Lost or stolen
Call us on
1300 651 089 8am – 8pm Sydney Time, 7 days
Overseas? +61 2 9155 7700
Calls made from mobile phones or hotel rooms may attract additional charges.
Our emergency card replacement and cash service
If your card is lost or stolen, take advantage of our Emergency Card Replacement service, where a replacement card can usually be provided within 2 business days.
Additionally, by advising us that your Debit Mastercard®, Handycard or credit card is missing may protect you from liability for any subsequent misuse of your card.
You also have access to an emergency cash advance - subject to your available credit limit and your account being in good standing.
Let us know how we can contact you
If you're heading overseas and intend to use your Debit Mastercard®, Handycard or credit card, we recommend you provide us with your overseas contact details prior to departure. Simply call
1300 651 089 8am – 8pm Sydney Time, 7 days.
If your contact details change while overseas, call:
- +61 2 9155 7700 for Platinum cardholders
- +61 2 9155 7711 for Black cardholders.
Online services
Things you should know
Mastercard® and PayPass™ are trademarks of Mastercard International incorporated.