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Reporting a lost or stolen card

  • Search Report lost or stolen in the Smart Search bar

Our emergency card replacement and cash service

If your card is lost or stolen, take advantage of our Emergency Card Replacement service, where a replacement card can usually be provided within 2 business days.

Additionally, by advising us that your Debit Mastercard®, Handycard or credit card is missing may protect you from liability for any subsequent misuse of your card.

You also have access to an emergency cash advance - subject to your available credit limit and your account being in good standing.


Let us know how we can contact you

If you're heading overseas and intend to use your Debit Mastercard®, Handycard or credit card, we recommend you provide us with your overseas contact details prior to departure. Simply call 1300 651 089 8am – 8pm Sydney time.

If your contact details change while overseas, call:



Keep in mind that access to Westpac online services is blocked in certain locations.

We understand that blocking services in these locations may inconvenience some of our customers. If you need to speak to someone for clarification or assistance when you travel to one of these locations, we encourage you to contact us.​



Things you should know

Mastercard® and PayPass™ are trademarks of Mastercard International incorporated.