Help when overseas

Reporting a lost or stolen card

• First, contact the Telstra Australia Direct® Reverse Charge access number for the country you're in to book a reverse charge call
• Then request the call be placed to +61 2 9155 7700 (24 hours a day, 7 days a week), or for Black cardholders +61 2 9155 7711.

Please note that calls made from mobile phones or hotel rooms may attract additional charges, not covered by the reverse charge service.

Our emergency card replacement and cash service

If your card is lost or stolen, take advantage of our Emergency Card Replacement service, where a replacement card can usually be provided within 2 business days.
 

Additionally, by advising us that your Debit Mastercard®, Handycard or credit card is missing may protect you from liability for any subsequent misuse of your card.
 

You also have access to an emergency cash advance - subject to your available credit limit and your account being in good standing.

Let us know how we can contact you

If you're heading overseas and intend to use your Debit Mastercard®, Handycard or credit card, we recommend you provide us with your overseas contact details prior to departure. Simply call 1300 651 089.
 

If your contact details change while overseas, call:

• +61 2 9155 7700 for Platinum cardholders
• +61 2 9155 7711 for Black cardholders.