Help for when you’re overseas

Handy phone numbers, plus emergency card replacement and cash service advice.

Notify us before you travel

Reporting a lost or stolen card

Report card lost/stolen now
Mobile
  • Search Report lost or stolen in the Smart Search bar
  • Go to Service > Services > Card services
  • Select Report lost or stolen cards
  • Go to Self serve > Account service 
  • Tap Report Lost or stolen
Call us on  1300 651 089 8am – 8pm Sydney time, Mon-Fri

Overseas? +61 2 9155 7700

Calls made from mobile phones or hotel rooms may attract additional charges.

 

If your card is lost of stolen, advising us may protect you from liability for any subsequent misuse of your card.

Let us know how we can contact you

If you're heading overseas and intend to use your Debit Mastercard®, Handycard or credit card, we recommend you provide us with your overseas contact details prior to departure. Simply call 1300 651 089 8am – 8pm Sydney time, Mon-Fri.

If your contact details change while overseas, call:

 

 

Keep in mind that access to Westpac online services is blocked in certain locations.

We understand that blocking services in these locations may inconvenience some of our customers. If you need to speak to someone for clarification or assistance when you travel to one of these locations, we encourage you to contact us.​

 

 

Contact us securely

Call us from the Westpac App to skip the security questions and talk to the right person.

Contact us in the Westpac App

Report a lost or stolen card

You'll need your 8-digit customer number and password.

Report now

Place your card on hold

Misplaced your card?
Lock your card temporarily until you find it.

Lock card now

Tools

Online services

Things you should know

Mastercard® and PayPass™ are trademarks of Mastercard International incorporated.