Help for when you’re overseas
Handy phone numbers, plus emergency card replacement and cash service advice.
Let us know how we can contact you
If you're heading overseas and intend to use your
Debit Mastercard®, Handycard or credit card, we recommend you provide us with your overseas contact details prior to departure. Simply call
1300 651 089 8am – 8pm Sydney time.
If your contact details change while overseas, call:
- +61 2 9155 7700 for Platinum cardholders
- +61 2 9155 7711 for Black cardholders.
Keep in mind that access to Westpac online services is blocked in certain locations.
We understand that blocking services in these locations may inconvenience some of our customers. If you need to speak to someone for clarification or assistance when you travel to one of these locations, we encourage you to contact us.
Online services
Things you should know
Mastercard® and PayPass™ are trademarks of Mastercard International incorporated.