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Key Features

Quick Transfer

Transfer funds between eligible accounts1 in just a few moves within Quick Balance.


Need to speak to us about your banking? Tap Connect in the mobile banking app and select the reason for your call. We’ll connect you with a customer service expert who can help resolve your enquiry. Find out more about Connect.

Proof of Balance

Your account summary and transaction history is available to print from Westpac Live Online and Mobile Banking.

Cardless Cash

Withdraw cash from any Westpac or St.George, Bank of Melbourne or BankSA ATM without a Debit Card.

Card on hold

Misplaced your personal credit or Mastercard® debit card? Lock your card temporarily5 until you find it.

Manage your card PIN

Set or change your PIN for eligible2 cards at any time in Westpac Live.

What's new in the app?

Swipe left to:

  • See your Quick Balance1, recent transactions and Altitude reward points in Snapshot
  • Use cardless cash, and find your nearest ATM in On the Go
  • Quickly access our most popular Services including reporting your card lost or stolen

Things you should know

1. Quick Balance: Only eligible accounts can be displayed. Available on compatible devices with supported operating systems. View the full list of compatible devices and supported operating systems at

2. Manage your card PIN: managing your PIN feature is available for credit cards issued with a valid date from 1st April 2016. For Debit Mastercards, the feature is available for cards issued with a valid date from 1st March 2015. You can check the issue date on the front of the card. See FAQs for more details. For Westpac Handycards, you can set or change your PIN regardless of when your card was issued.

3. Forrester: July 2016 Global Mobile Banking Functionality Benchmark from Forrester Research.

4. Cardless Cash: use Cardless Cash to withdraw cash without a debit card from any Westpac Group ATM in Australia (daily and weekly limits apply) Eligible transaction accounts include: Westpac Choice Accounts, Westpac 55+ and Retired, Westpac Choice eAccount, Classic, Classic Plus, Personal Cheque, Basic Account, Westpac One, Westpac One Basic and Westpac One Premium. Read FAQs for more details.

5. Tap and Pay: Available on compatible Samsung devices with supported operating systems. View the full list at

6. Card on Hold: Locking your card will temporarily stop new transactions on your card for 15 days or until you unlock it. The card will automatically unlock after 15 days if you do not cancel the card. Not available for Handycards.

Westpac Mobile Banking applications are only available for use by Westpac Australia customers.
Internet connection is needed to access Westpac Mobile Banking app. Normal mobile data charges apply.  Westpac branch and banker locations are available within Australia only. Westpac, St.George, Bank of Melbourne and BankSA ATM locations are available within Australia, and Global Alliance ATMs are available worldwide.

Westpac's security guarantee
To enjoy the benefit of our security guarantee, you need to comply with Westpac's Online Banking Terms and Conditions. Read the detail about your access codes, passwords and SecurID tokens. Always adhere to manufacturers’ software and support to ensure your mobile devices are covered by the latest software and security updates.

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Mastercard® is a registered trademark of Mastercard International Incorporated