Getting help overseas
If you need to contact us while you’re overseas, you can contact us at any time on the numbers below.
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If you need to contact us while you’re overseas, you can contact us at any time on the numbers below.
If your card is lost or stolen, take advantage of our Emergency Card Replacement service, where a temporary replacement card can usually be provided within 2 business days.
By advising us that your credit card is missing may protect you from liability for any subsequent misuse of your card.
You also have access to an emergency cash advance - subject to your available credit limit and your account being in good standing.
Mastercard® and Visa may be able to help you with a temporary emergency replacement cards and Emergency cash advances.
To access these emergency services through Mastercard, visit mastercard.com, select your country and click on 'Emergency Services'. If your card is Visa, visit visa.com, select your country and go to 'Visa Global Customer Assistance'.
You will be asked for the details listed on your Westpac records, such as your:
Please note that calls made from mobile phones, public telephones or hotel rooms may attract additional charges.
Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.