Getting help overseas

If you need to contact us while you’re overseas, you can contact us at any time on the numbers below.

Reporting a lost or stolen card

Online Banking (for Altitude Business Card customers):

Sign in to Westpac Online Banking
Select Services from the Services & preferences menu
Select Report lost or stolen cards from the Urgent services menu

By phone (for all business card customers):

First, contact +61 2 9155 7700 (24 hours a day, 7 days a week). Please note that calls made from mobile phones or hotel rooms may attract additional charges.
You can also report a card lost or stolen via Online or Mobile Banking