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FAQs about my life insurance and income protection policies

Below are some of the most commonly asked questions from our clients about their life insurance and income protection policies.

Frequently asked questions

The information provided is a summary only. Refer to the relevant Product Disclosure Statement (PDS), available from Westpac, for further information.


Your premiums may be reduced if you have stopped smoking for at least 12 months. You will need to fill out and submit a Smoking Questionnaire and your request to alter your smoking status will need to be approved. Call 131 817 (8am-6.30pm, Mon - Fri) for a copy of the form. The premium reduction if approved will take effect from the date that your request has been approved and  notified to you by the insurer.

Things you should know

1 The tax position described is a general statement and is for guidance only. It has not been prepared by a registered tax agent. It does not constitute tax advice and is based on current tax laws and our interpretation. Your individual situation may differ and you should seek independent professional tax advice. This information has been prepared without taking into account your objectives, financial situation or needs. Before acting on this information, consider whether it’s appropriate for you.


A target market determination has been made for Protection Plans products. Please visit for any of our target market determinations.

The Insurer and Issuer is Westpac Life Insurance Services Limited ABN 31 003 149 157 AFSL 233728, except for Term Life as Superannuation, Income Protection as Superannuation and Income Protection Assured as Superannuation, issued by BT Funds Management Limited ABN 63 002 916 458 AFSL 233724 as Trustee of Retirement Wrap ABN 39 827 542 991. They are subsidiaries of Westpac Banking Corporation ABN 33 007 457 141 AFSL 233714, who does not guarantee the insurance. 

This information does not take into account your personal circumstances. Terms and conditions, and limitations and exclusions apply. Read the BT Protection Plans Disclosure Statement (PDS) to see if this insurance is right for you.