CLOSING YOUR PERSONAL TRANSACTION OR SAVINGS ACCOUNT

Sign into Online Banking or the Westpac App to close your account.

Accounts that you can close online

If you’re an existing Westpac customer registered for Online Banking, you may be able to close your personal transaction or savings accounts using Online Banking or the Westpac App; if the account is in your name.

Contact us to close other types of accounts

There are several personal transaction or savings accounts that you can’t close by submitting this online request. These include:

  • Passbook accounts
  • Self managed super accounts
  • Share trading accounts
  • Term Deposit accounts
  • Accounts held by a customer who’s under 14 years old
  • Home loan offset accounts
  • Joint accounts requiring two or more account holders to sign (see below)

 

If you wish to close any of the above accounts, call us or visit a branch with one of the following documents and your passbook (where applicable):

  • Australian drivers licence
  • Passport
  • Photo ID issued by the Australian Government

 

Joint accounts requiring two or more account holders to sign

If the account requires two or more account holders to sign or provide approval, you will not be able to close accounts through this online request. Please either speak to your relationship manager or visit a branch with the account holders required to operate the account. Each account holder must bring their debit card (if applicable) that is linked to the account you wish to close and one of the following documents with them:

  • Australian drivers licence
  • Passport
  • Photo ID issued by the Australian Government

Before you close your account

If there’s a positive or negative amount in your account, transfer funds from or to your account to ensure that the balance is $0 before you submit a request to close it. Requests to close an account with a negative balance may be declined.

How to close your account

In the Westpac app

If you’re on mobile, please select the ‘Close account’ button below. This will prompt you to sign into the Westpac App. If you do not have the Westpac app you can install from the App Store or Google Play.

Close account

In Online Banking (desktop device)

Please use the QR code below. This will prompt you to sign into the Westpac App. If you do not have the Westpac App you can install from the App Store or Google Play.

 

QR code

In Online or Mobile Banking (desktop and mobile devices)

If you don’t want to install the app right now, on a mobile device:

  1. Sign into your account;
  2. Search close account
  3. Select Close your personal transaction or savings account

On a desktop device:

  1. Sign into your account;
  2. Under the main Services menu, select Services
  3. Under Account services, select Other account services
  4. Select Accounts Management, and then Close your personal transaction or savings account

After your account is closed

Debit cards linked to one account

For your security, destroy the card used to access the account.