Keeping transactions safe and secure
Westpac credit cards are protected by CardShield™, which includes fraud detection, Online Protection and CHIP security features. Where possible, use a PIN instead of your signature to verify credit card purchases.
Our Westpac Added Online Security Service also protects you when you’re shopping online with participating online retailers. Make sure you keep your mobile phone number and email address up to date.
Perfecting your PIN
If you've changed your PIN from the 4 digit number we issued to a 6 digit PIN, be aware that some transactions may not be successful overseas. You may also encounter an error with your 4 digit PIN in some countries requiring a 6 digit PIN.
Overseas travel notification
It's a good idea to let us know when and where you're heading overseas, and intend using your credit card.
We'll record your travel details and monitor the security of any accounts or credit cards while you're away.
If you’re unable to access your Australian mobile number but you have a temporary overseas mobile number, let us know by calling the number on the back of your card.
Westpac Added Online Security Service
protects you when you’re shopping online and you may need to receive a ‘One Time Password’ via SMS in order to verify your online transaction. This SMS can be received using your temporary overseas mobile number.
You can use our card at many places overseas to ...
- Make purchases at over 28 million locations worldwide
- Access cash at over 900,000 ATMs worldwide.
Fees for using your card overseas
A Foreign Transaction Fee is payable as a percentage of the Australian dollar value of any Foreign Transaction. The percentage will vary depending on the applicable credit card scheme:
- Transactions in foreign currency
- Visa and Mastercard®: 3.0%
- Transactions in Australian dollars and the merchant or financial institution accepting the card is located overseas:
- Visa and Mastercard®: 3.0%
Note: It may not always be clear to you that the Merchant or entity processing the transaction is located outside Australia.
If you currently withdraw money from your linked Savings and/or Cheque account(s) via your credit card it is important to know that this functionality is not available when using overseas ATMs, including Global Alliance ATMs.
To ensure access to your Savings and/or Cheque account funds when overseas obtain a Debit Mastercard® or visit a Westpac branch. Terms and Conditions and Fees and charges may apply.
Countries where Westpac Group cards cannot be used
The Westpac Group and Card Schemes operate in many overseas locations and must comply with economic and trade sanctions at all times. Some locations are highly sanctioned and present significant sanctions compliance risk. Westpac cards are not accessible and cannot be used in the following affected locations:
- Crimea Region, Donetsk and Luhansk regions of Ukraine
- North Korea
To ensure access to other payment options in these countries, visit a Westpac branch to arrange an alternative solution.
Locations where Westpac online services cannot be used
While the Westpac App, Online Banking and Corporate Online are available in most countries around the world, there are some sanctioned jurisdictions where access to these services are not available. See the full list of locations.