COVID-19 Customer Support
Support for Personal and Business Banking Customers
How we can help
Our dedicated team of bankers are ready to listen to your situation and walk you through the support available to help get you back on track.
This may include:
- repayment deferrals
- reduced payments for a period of time
- interest rate reductions
- loan term extensions
- fee waivers
- restructuring of debt
- referrals to financial counsellors or other support services
Additional Support for Business Customers:
- Loans under the Federal Government’s SME Recovery Loan Scheme
- Case management support for our small business customers experiencing financial difficulty.
Mobile and Online Banking
At Westpac we want to help keep our employees, their families, and all Australians safe as we play our part to support Australia’s pathway to reopening. One of the most effective ways to do this is through vaccination (subject to your own personal medical advice).
You can visit the Department of Health website to find all the details on the vaccines available in Australia, and to check your eligibility visit https://covid-vaccine.healthdirect.gov.au/eligibility
It takes every one of us doing our part to defend us from this virus and getting vaccinated is an important step. Thank you for doing your part to help keep our community safe. Please stay safe and keep well.
Help with your money when it matters
Things you should know
Eligibility conditions apply. Westpac customers who need assistance should contact Westpac Assist on 1800 067 497 or speak with their Relationship Manager.
^ If your Westpac account is compromised as a result of Internet fraud, we guarantee to repay any missing funds, providing you comply with our Online Banking Terms and Conditions. This includes keeping your sign-in details (including passwords, Westpac Protect™ SMS codes and SecurID® Token codes) private. You must inform us immediately if you suspect the security of your access details has been compromised, or you suspect an unauthorised transaction or potential fraud on your accounts.
The information on these pages does not take your personal objectives, circumstances or needs into account. Consider its appropriateness to these factors before acting on it and always seek professional expert advice.
© Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.