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Disaster relief

We have a proud history of rallying behind our customers, communities and employees when natural disasters hit, such as bush fires, floods and cyclones.

Westpac's Disaster Relief Packages aim to offer immediate practical help to assist customers to manage the impact of natural disasters on their finances.
 

At times like these, we encourage all affected customers to contact their local Westpac Bank Manager to discuss their circumstances and the financial relief available.
 

Depending on the nature of disasters, our Disaster Relief Packages generally offer the following:

  • Affected customers with Westpac home loans may apply to defer repayments for up to three months.
  • Affected businesses with existing loans can request loan restructuring without incurring the usual bank establishment fees.
  • Affected credit card customers may request an emergency credit limit increase.
  • Affected credit card customer may apply to defer repayments to their card for up to 90 days.
  • Customers wishing to purchase replacement goods may apply for a personal loan at a discounted interest rate with no establishment fee.
  • Westpac will waive interest rate adjustments for affected customers wishing to withdraw term deposits.
  • Affected Westpac customers with Home and Contents insurance may be eligible to receive assistance including emergency funds and temporary accommodation.
  • Customers experiencing severe hardship will also be offered a halt on all interest accrual on unsecured credit products for a period of up to three months.
     

Westpac customers who wish to utilise these special relief measures or need assistance should contact Westpac on 1300 731 073, Westpac Assist on phone 1800 067 497, or alternatively call their local Bank Manager.
 

It's these types of actions that build on the support we've provided customers for over 200 years since the Bank of NSW, the predecessor of Westpac Group, launched the first disaster relief fund in Australia to help victims of the Hawkesbury River flood in NSW in 1817-18.

Longer term support

In addition to the immediate relief packages, we also offer longer term support for customers and we are collaborating at a national level at ways we can help build more resilient communities in the face of inevitable future natural disasters. 

Natural Disaster Recovery Fund

In October 2013, we established a Natural Disaster Recovery Fund from which we offer grants to help Australian communities in the long term recovery process.

Australian Business Roundtable for Disaster Resilience and Safer Communities

As a member of this group since 2012, we have been working together with other businesses to collaborate with all levels of government to encourage greater investment to reduce the impacts of natural disasters and make our communities safer.