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Customer initiatives

We are evolving and simplifying our services and products and finding new ways to help customers improve their financial resilience.

Financial hardship assistance

If you are experiencing financial difficulty we have a dedicated team that can help you.

Financial hardship assistance

Indigenous and remote banking

We have an experienced team of Indigenous banking specialists who understand that helping Indigenous and remote customers to thrive requires respect for culture and community.

Indigenous and remote banking 

Protecting you from financial abuse

Help for customers who are experiencing financial abuse.

Financial abuse

Living with dementia

Helping Australians living with dementia remain financially independent for as long as possible and be less vulnerable to financial abuse.

Dementia

Disaster relief packages

Westpac's Disaster Relief Packages offer practical help to assist customers to manage the impact of natural disasters on their finances.

Disaster relief

Getting back on your feet financially

Explore our resources and tools aimed at helping you recover and get back on track after tough times.

Getting back on your feet financially

Social sector customers

Social sector organisations can benefit from the knowledge of specialist bankers and low or no fee accounts, plus preferred rates on select banking products.

Social sector customers

Financial hardship?

If you are experiencing financial difficulty we have a dedicated team that can help you.

Customers in difficult circumstances

Support for customers experiencing issues such as family violence, financial abuse or living with dementia.