Disaster Support
If you’ve recently been affected by a natural disaster, we’re here to help.
Support is available for customers who may be impacted by the severe weather events. Find out more
Helping our customers and communities impacted by disasters with support to recover and rebuild.
Disaster Support
If you’ve recently been affected by a severe weather event, we can help you when you need it most.
Find a branch & ATM
To ensure the safety of our people and customers, some branches in Queensland and NSW will be closed temporarily in areas affected by Tropical Cyclone Alfred.
Disaster Relief
We have a proud history of helping our customers, communities and employees when natural disasters hit, such as bushfires, floods and cyclones.
What to do after an emergency
- Westpac customers who are suffering hardship as a result of disasters are encouraged to contact Westpac Assist.
- Phone: 1800 067 497 (8:30am to 7:30pm Monday to Friday EST) 9:30 to 6:00pm on Saturday or apply online for financial hardship assistance.
- Or visit their local Westpac Branch to discuss their circumstances and the financial relief that may be available.
- If you have been affected by a Natural Disaster, such as bushfires, floods, cyclones, you may be able to make an insurance claim on your home & contents or landlord insurance policy.
How you can help
Right now, one of the most effective ways to get involved is by donating to emergency relief charities.