Skip to main content Skip to main navigation
Skip to accessibility page Skip to search input

Searching...

Why don't mobile payments on my mobile work at some terminals?

Occasionally, you may find that you can't make a mobile payment at certain types of merchant terminals. This is due to the type of terminal you are using, specifically, a terminal that authorises payments offline. Offline contactless terminals may be found in vending machines, parking meters and on cruise ships.

Offline terminals don't connect with the American Express®, Mastercard®, Visa and Westpac networks. Instead, they capture your account information and process the payment at a later time. This means that offline terminals can't process Westpac mobile payments. If you are unsuccessful in making a mobile payment with your mobile, we suggest you try again with your plastic card.