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Why don't mobile payments on my mobile work at some terminals?

Occasionally, you may find that you can't make a mobile payment at certain types of merchant terminals. This is due to the type of terminal you are using, specifically, a terminal that authorises payments offline. Offline contactless terminals may be found in vending machines, parking meters and on cruise ships.

Offline terminals don't connect with the American Express®, Mastercard®, Visa and Westpac networks. Instead, they capture your account information and process the payment at a later time. This means that offline terminals can't process Westpac mobile payments. If you are unsuccessful in making a mobile payment with your mobile, we suggest you try again with your plastic card.