Call us through the App

Select ‘Contact Us’ in the App to skip the security questions. Or call using the numbers below.

Apps available

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Personal Customers

8am - 8pm, 7 days

General enquiries 132 032

Online and Mobile Banking 1300 655 505

Calling from overseas (+61 2) 9155 7700

Business Customers

8am - 8pm, Monday - Friday

General enquiries 132 142

Online and Mobile Banking 1300 655 505

Calling from overseas (+61 2) 9155 7700

Corporate Online Customers

8am - 8pm, Monday - Friday

General enquiries 132 142

Online and Mobile banking 1300 134 291

Calling from overseas (+61 2) 9155 7737

How can we help you?

Help with a lost or stolen card.

Please report a lost or stolen card immediately so that we can stop all transactions on your account. You'll need your 8-digit customer number and password. You can also place your card on hold temporarily until you find it.
 

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Security

We're working 24/7 to safeguard your personal information, to protect you from online fraud. Learn about Westpac Protect, and simple steps you can take to help protect yourself.

If you believe your security has been compromised or you notice a transaction you did not make, contact us immediately on 132 032.

 

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Feedback and complaints

Westpac Group is committed to providing great service, and our people are dedicated to ensuring we help our customers through life to achieve their financial goals.

If we have not lived up to this promise, and you have a concern or complaint about us, we want to make sure you’re listened to and that your issue is dealt with in a fair and balanced way.

Contact us on 1300 130 467 or find out more below.

 

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Contacting us from overseas

If you are overseas and need to get in contact with us there are a number of different ways that we can help. Anything from contacting us about general banking enquiries, or emergency card enquiries, through to international services such as telegraphic transfers and foreign cheques.

 

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Financial Hardship and Support

We know that financial stress can sometimes be a result of unplanned life events such as change of income, illness, a relationship breakdown, reduction in your business cash flow or emergency events like natural disasters.

 

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Find your answers faster in our popular FAQ topics


 

View all our FAQ topics

Contact Us with Westpac Connect.

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Need to speak to someone about your banking?

Try Connect – get through to exactly who you’re after, faster.

Connect lets you skip the automated questions and get through to exactly who you’re after, faster. Simply log into your Westpac Live mobile app, tap Contact Us, choose your service, and get connected through.
 

Report lost or stolen card

If registered for Online Banking, sign in to immediately report a lost or stolen card

Report now
Report lost or stolen card

1300 651 089

Not registered for Online Banking?
Call us to report lost or stolen card
24 hours, 7 days a week

Travelling overseas?

Let us know when you're going so we can keep an eye on your credit card account security

Notify us online