Personal contacts | Westpac

Existing Customer? to connect directly to our customer service team.

Use the app to skip the security questions and talk to the right person

Find your answers faster in our popular FAQ topics

Telephone Banking, 8am-8pm, 7 days	132 032
For Telephone Banking instructions
From overseas	(+61 2) 9155 7700
For Premium customers	Contact Westpac Premium

Online & Mobile Banking, 8am-8pm, Mon-Fri	1300 655 505
From overseas	(+61 2) 9155 7700

Cards, 8am-8pm, 7 days	1300 651 089
Emergency card services (including lost or stolen cards and fraudulent activity - 24 hours, 7 days)	1300 651 089 Report your card lost / stolen using Online Banking
Emergency card services from overseas, Telstra Australia Direct® Reverse Charge access number for the country you’re in to book a reverse charge call. Please note that calls made from mobile phones, public telephones or hotel rooms may attract additional charges, not covered by the reverse charge service.	(+61 2) 9155 7700 Report your card lost / stolen using Online Banking
Altitude Rewards, (8am-8pm, Mon-Fri Sydney time)	1300 887 820
Black Card enquiries, 24 hours, 7 days	1300 651 999
Black Card enquiries (outside Australia), 24 hours, 7 days	(+61 2) 9155 7711
Gold Card enquiries, 8am-8pm, Mon-Fri (Sydney time)	1300 367 228
Platinum and Platinum Plus Card enquiries, 24 hours, 7 days	1300 859 100
Platinum and Platinum Plus Card enquiries (outside Australia), 24 hours, 7 days	(+61 2) 9155 7722

Global Currency Card
Within Australia (local call cost), 24 hours, 7 days	1300 797 470
Outside Australia (standard call charges apply), 24 hours, 7 days	(+61 2) 9155 7744

Home loans
New loans or refinancing, 8am-8pm, 7 days	131 900
Existing loans and enquiries, 8am-8pm, 7 days	132 558
Settlement bookings, 8am-7.30pm, 7 days	1300 367 449

Superannuation
BT Super for Life, 8am-6.30pm, Mon-Fri, Sydney time GPO Box 3958 Sydney NSW 2001	1300 653 553
Self-managed Superannuation Funds, 8.30am-6pm, Mon-Fri, Sydney time	1300 131 764
BT Super Invest, Mon-Fri, 8.30am-6pm, Sydney time GPO Box 2861, Adelaide SA 5001 SuperInvest@btfinancialgroup.com	1300 783 160

Insurance
Motor, Travel, Boat, Caravan and Trailer Insurance 8am-9pm Mon-Fri, 9am-5pm Sat, Sydney time	1800 502 077
Home and Contents Insurance 8am-8pm, Mon-Fri, 9am-2pm Sat, Sydney time	1300 650 255
Life, Income Protection, Disability and Living Insurance 8am-6.30pm, Mon-Fri, Sydney time	131 817

ATM enquiries & difficulties, 8am-8pm, 7 days, Sydney time	1800 022 022

Collections 8.30am-7.30pm Mon-Fri, 9.30am-6pm Sat, Sydney time	132 668

Financial advice, 8.30am-6.00pm, Mon-Fri, Sydney time	1800 209 291
First meeting with a financial adviser at no cost to you	Request a call

Online Investing, 8am-7pm, Mon-Fri, Sydney time	131 331

Personal loans, 8am-8pm, 7 days	132 651

Deceased estates, 8:30am-5pm, Mon-Fri	1300 130 240
Help with a deceased estate	Next steps

International services	1800 632 308
(for Telegraphic Transfers, drafts, foreign cheques)
From overseas	(+61 2) 9806 4032