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Find the best way to get in touch

Our team

We’re here to help.

  • General enquiries 

8am-8pm (Sydney time), Mon-Fri, excl. public holidays.

  • Self service telephone banking

24 hours, 7 days

Home loans

Applying, refinancing or got a question about your current loan? Our team is ready to help 8am-8pm Mon-Fri, 9am-6pm Sat-Sun (Sydney time), except for public holidays.

Other handy numbers

8am-8pm (Sydney time), Mon-Fri, excl. public holidays.

Fraud and scams

If you’re concerned you’ve been scammed or you notice a transaction you didn’t make, contact us immediately.

Support with tough times

Tough times can happen to anyone. Find out how we can help with financial hardship, domestic violence, financial abuse, gambling and more.

Complaints

We're grateful for your feedback. We're constantly striving to provide the best possible service, and we'll do our best to resolve any concern you have quickly and fairly.

Contact us securely in the App

Call or chat with us directly in the App, it’s fast, secure, and available 24/7. In the App, tap Contact us at the top of the screen.

In Online Banking, select Chat with us on the main dashboard.

Sign in and chat

Remote Indigenous call centre

Our mob are ready to help you 9am-6.30pm, Mon-Fri (ACST). They can also arrange a free translator in some languages.

 

Card services

Emergency Card Services, Lost and Stolen Cards, Fraudulent Activity

Within Australia, 24 hours, 7 days

1300 651 089

From overseas, 24 hours, 7 days

(+61 2) 9155 7700

Lock, report stolen, activate Manage your card online

 

Cards

 

Altitude Rewards

8am - 8pm (Sydney time), Mon-Fri

 

1300 887 820

Black Card

Within Australia, 24 hours, 7 days

From overseas, 24 hours, 7 days

 

1300 651 999

(+61 2) 9155 7711

Platinum Card

Within Australia, 24 hours, 7 days

From overseas, 24 hours, 7 days

 

1300 859 100

(+61 2) 9155 7722

Travel Money Card

Within Australia, 24 hours, 7 days

From overseas, 24 hours, 7 days

 

1300 797 470

(+61 2) 9155 7744

Loans

Home Loans

 

New or existing loans or refinancing

8am-8pm Mon-Fri, 9am-6pm Sat-Sun (Sydney time), excl. public holidays

132 558

Settlement bookings

8:30am-7pm (Sydney time) Mon-Fri

1300 367 449

Personal Loans

 

Personal Loans

8am-8pm (Sydney time) Mon-Fri, excl. public holidays

132 651

Insurance

Insurance

Home, Car, Caravan & Trailer Insurance

Call Allianz 8am–9pm, Mon–Fri, 8am–5pm, Sat & Sun (Sydney time) 

1300 650 255

Boat Insurance

Call Club Marine 8am–8pm, Mon–Fri, 8am–4pm, Sat (Sydney time)

1800 502 077

 

Travel Insurance

Travel Insurance

Call Allianz Global Assistance 8am–7pm, Mon–Fri, 8am–5pm, Sat (Sydney time)

 

1800 502 077

Emergency Travel Insurance Claims

Call emergency services immediately if your condition is life threatening. Call Allianz Global Assistance as soon as you can.

1800 010 075 (within Australia)

+61 7 3305 7499 (overseas)

Life Insurance

Life Insurance (New Customers)

Call TAL 9am–5.30pm (Sydney time), Mon–Fri

 

1300 345 620

Life Insurance Claims

Call TAL 8:30am–5.30pm (Sydney time), Mon–Fri

1800 101 016

BT Super Invest

BT Super Invest, GPO Box 2861, Adelaide SA 5001

8am–6.30pm, Mon–Fri (Sydney time)

1300 881 716

International services

Within Australia

8am–6pm (Sydney time), Mon–Fri

1800 632 308
From overseas (+61 2) 9155 7751

Help with a Deceased Estate

Within Australia

9am–5pm (Sydney time), Mon–Fri

1300 130 240
From overseas (+61 2) 9155 7590
Email estatesmanagement@westpac.com.au

Claim Unclaimed Money

8am–8pm (Sydney time), Mon–Fri, except public holidays 132 032

National Relay Service

National Relay Service

Westpac welcomes calls through the National Relay Service. If you are deaf, hard of hearing, or have speech/communication difficulty, choose your access option detailed on the National Relay Service and provide our phone number (02) 9155 7714 when asked by the Relay Officer.


Telephone banking and interpreter service

Prefer a language other than English? We can help. Our Telephone Banking Service can arrange for an interpreter to help you with your call should you prefer speaking in your preferred language, subject to availability of translator(s). Simply ask our bank staff for an interpreter when you call us on 13 20 32.
 

International interpreter graphic

希望使⽤英语以外的其他语⾔?我们可以帮助您。如果您希望⽤普通话通话,只要有可能,我们就会安排⼝译员帮您打电 话。您在打电话13 20 32时,只要请银⾏⼯作⼈员帮您安排⼝译就⾏了。

如果您在通話時希望使用粵語,我們可以安排電話口譯員為您提供幫助,不過要取決於是否能找到翻譯。您在打電話13 20 32時,只需向銀行工作人員要求安排口譯。

Dịch vụ Ngân hàng qua Điện thoại có thể thu xếp một thông dịch viên để giúp khi quý vị gọi đến chúng tôi và muốn nói tiếng Việt, tùy theo lúc có sẵn thông dịch viên. Khi gọi đến ngân hàng chúng tôi qua số 13 20 32, hãy yêu cầu có thông dịch viên người Việt.

Il nostro servizio operazioni bancarie telefoniche può procurarti un interprete se preferisci parlare in italiano, sempre che vi siano interpreti disponibili. Richiedi un interprete al personale della nostra banca quando ci chiami al numero 13 20 32.

전화 뱅킹 서비스에서 귀하가 한국어를 원하실 때 통역사를 주선하여 통화를 도와드릴 수 있습니다. 13 20 32로 저희 은행에 전화하실 때 통역사가 필요하시면 저희 직원에게 알려 주세요.

यदि आप हिंदी में बात करना चाहते हैं तो हमारी टेलिफ़ोन बैंकिंग सेवा टेलिफ़ोन पर बातचीत के दौरान आपकी मदद करने के लिए दुभाषिए का प्रबंध कर सकती है, जो अनुवादकों के उपलब्ध होने पर निर्भर करेगा। जब आप हमें
13 20 32 पर फ़ोन करें तो हमारे बैंक के स्टाफ़ से केवल आपको दुभाषिए की माँग करनी होगी। 

Jika Anda lebih suka berbicara dalam bahasa Indonesia, Layanan Perbankan Lewat Telepon kami dapat membantu. Kami akan menyambungkan Anda dengan juru bahasa Indonesia, jika tersedia. Mintalah staf bank kami untuk menyediakan juru bahasa ketika Anda menelepon kami di 13 20 32.

Si vous préférez parler français, avec le Service bancaire téléphonique, un interprète peut vous aider pendant votre appel (sous réserve de disponibilité). Il vous suffit de nous appeler au 13 20 32 et de demander un interprète à notre agent.

More ways to get in touch

Feedback and complaints

We're constantly striving to provide the best possible service, and we'll do our best to resolve any concern you have quickly and fairly.