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Contact us in the Westpac App or select one of the options below.

Contact us in the Westpac App

When you call us in the Westpac App you get through to exactly who you're after, faster.

 

Sign in via the App, skip the automated questions and talk to the right person to get help with:

  • Your accounts, cards & loans
  • Your contact details
  • A new product enquiry
  • A business enquiry
Download the Westpac App

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Contact us in the Westpac AppConnect directly to our customer service team.

Emergency Card Services, Lost and Stolen Cards, Fradulent Activity  
From anywhere in Australia, 8am - 8pm, 7 days a week
1300 651 089

From overseas, 24 hours a day, 7 days a week

 

(+61 2) 9155 7700

Lock or Block your card online

Skip the call. Manage your cards online instantly using the buttons below


Cards

   

Altitude Rewards

From anywhere in Australia, 8am - 8pm, Monday - Friday

 

 

1300 887 820

Black Card

From anywhere in Australia, 24 hours a day, 7 days a week

From overseas, 24 hours a day, 7 days a week

 

 

1300 651 999

(+61 2) 9155 7711

Gold Card

From anywhere in Australia, 8am - 8pm, Monday - Friday, except Public Holidays

From overseas, 24 hours a day, 7 days a week

 

 

1300 367 228

(+61 2) 9155 7700

Platinum Card

From anywhere in Australia, 24 hours a day, 7 days a week

 

 

1300 859 100

(+61 2) 9155 7722

Global Currency Card
From anywhere in Australia, 24 hours a day, 7 days a week
1300 797 470
From overseas, 24 hours a day, 7 days a week (+61 2) 9155 7744
Telegraphic Transfers, Drafts, Foreign Cheques
From anywhere in Australia
131 032
From overseas (+61 2) 9293 9589
Home Loans  

New loans or refinancing

From anywhere in Australia, 8am - 8pm, 7 days a week, except Public Holidays

131 900

Existing loans and enquiries

From anywhere in Australia, 8am - 8pm, 7 days a week, except Public Holidays

132 558

Settlement bookings

From anywhere in Australia, 8:30am - 7pm, Monday to Friday

1300 367 449
Personal Loans  

From anywhere in Australia, 8am - 8pm, 7 days a week, except Public Holidays

132 651
Collections

From anywhere in Australia,

8:30am - 7:30pm, Monday - Friday and 9:30am - 6pm, Saturday

132 668

Westpac Assist

8:30am - 7:30pm, Monday - Friday and 9:30am - 6pm, Saturday

 

1800 067 497 
Superannuation Funds

BT Super for Life, GPO Box 3958, Sydney NSW 2011

From anywhere in Australia, 8am - 6:30pm, Monday - Friday

1300 653 553

BT Super Invest, GPO Box 2861, Adelaide SA 5001

From anywhere in Australia, 8am - 6:30pm, Monday - Friday

1300 783 160

Self-managed Superannuation Funds

From anywhere in Australia, 8am - 6:30pm, Monday - Friday

1300 131 764
Insurance

Motor, Travel, Boat, Caravan and Trailer Insurance

From anywhere in Australia,

8am - 9pm, Monday - Friday and 9am - 5pm, Saturday

1800 502 077

Home and Contents Insurance

From anywhere in Australia,

8am - 8pm, Monday - Friday and 9am - 5pm, Saturday

1300 650 255

Life, Income Protection and Disability and Living Insurance

From anywhere in Australia, 8am - 6:30pm, Monday - Friday

131 817
Online Investing  

From anywhere in Australia, 8am - 7pm, Monday - Friday

131 331
Financial Advice
From anywhere in Australia, 8:30am - 6pm, Monday - Friday 1800 209 291 
For an obligation free complimentary consultation with a financial adviser Request a call
Deceased Estates
From anywhere in Australia, 8:30am - 5pm, Monday - Friday 1300 130 240
Loss of a loved one Next steps

Do you have a hearing or speech impairment?

You can contact us through the National Relay Service and ask for 132 032

Feedback and complaints

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