Personal banking contacts
Centres are open 8am - 8pm, 7 days a week, from anywhere in Australia, unless specified. Self Service Telephone Banking is available 24/7.
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| Telephone Banking, 8am-8pm, 7 days | 132 032 |
|---|---|
| For Telephone Banking instructions | |
| From overseas | (+61 2) 9155 7700 |
| For Premium customers | Contact Westpac Premium |
| Online & Mobile Banking, 8am-8pm, Mon-Fri | 1300 655 505 |
|---|---|
| From overseas | (+61 2) 9155 7700 |
| Cards, 8am-8pm, 7 days | 1300 651 089 |
|---|---|
| Emergency card services (including lost or stolen cards and fraudulent activity - 24 hours, 7 days) | 1300 651 089 Report your card lost / stolen using Online Banking |
| Emergency card services from overseas, Telstra Australia Direct® Reverse Charge access number for the country you’re in to book a reverse charge call. Please note that calls made from mobile phones, public telephones or hotel rooms may attract additional charges, not covered by the reverse charge service. |
(+61 2) 9155 7700 Report your card lost / stolen using Online Banking |
| Altitude Rewards, (8am-8pm, Mon-Fri Sydney time) | 1300 887 820 |
| Black Card enquiries, 24 hours, 7 days | 1300 651 999 |
| Black Card enquiries (outside Australia), 24 hours, 7 days | (+61 2) 9155 7711 |
| Gold Card enquiries, 8am-8pm, Mon-Fri (Sydney time) | 1300 367 228 |
| Platinum and Platinum Plus Card enquiries, 24 hours, 7 days | 1300 859 100 |
| Platinum and Platinum Plus Card enquiries (outside Australia), 24 hours, 7 days | (+61 2) 9155 7722 |
| Global Currency Card | |
|---|---|
| Within Australia (local call cost), 24 hours, 7 days | 1300 797 470 |
| Outside Australia (standard call charges apply), 24 hours, 7 days | (+61 2) 9155 7744 |
| Home loans | |
|---|---|
| New loans or refinancing, 8am-8pm, 7 days | 131 900 |
| Existing loans and enquiries, 8am-8pm, 7 days | 132 558 |
| Settlement bookings, 8am-7.30pm, 7 days | 1300 367 449 |
| Superannuation | |
|---|---|
| BT Super for Life, 8am-6.30pm, Mon-Fri, Sydney time GPO Box 3958 Sydney NSW 2001 | 1300 653 553 |
| Self-managed Superannuation Funds, 8.30am-6pm, Mon-Fri, Sydney time | 1300 131 764 |
BT Super Invest, Mon-Fri, 8.30am-6pm, Sydney time GPO Box 2861, Adelaide SA 5001 |
1300 783 160 |
| Insurance | |
|---|---|
| Motor, Travel, Boat, Caravan and Trailer Insurance 8am-9pm Mon-Fri, 9am-5pm Sat, Sydney time |
1800 502 077 |
| Home and Contents Insurance 8am-8pm, Mon-Fri, 9am-2pm Sat, Sydney time |
1300 650 255 |
| Life, Income Protection, Disability and Living Insurance 8am-6.30pm, Mon-Fri, Sydney time |
131 817 |
| ATM enquiries & difficulties, 8am-8pm, 7 days, Sydney time | 1800 022 022 |
|---|
| Collections 8.30am-7.30pm Mon-Fri, 9.30am-6pm Sat, Sydney time | 132 668 |
|---|
| Financial advice, 8.30am-6.00pm, Mon-Fri, Sydney time | 1800 209 291 |
|---|---|
| First meeting with a financial adviser at no cost to you | Request a call |
| Online Investing, 8am-7pm, Mon-Fri, Sydney time | 131 331 |
|---|
| Personal loans, 8am-8pm, 7 days | 132 651 |
|---|
| Deceased estates, 8:30am-5pm, Mon-Fri | 1300 130 240 |
|---|---|
| Help with a deceased estate | Next steps |
| International services | 1800 632 308 |
|---|---|
| (for Telegraphic Transfers, drafts, foreign cheques) | |
| From overseas | (+61 2) 9806 4032 |