Personal contacts
Chat with us in the App by tapping Contact us on your home screen or give us a call to speak to our team.
Find the best way to get in touch
Contact us securely in the App
Call or chat with us directly in the App, it’s fast, secure, and available 24/7. In the App, tap Contact us at the top of the screen.
In Online Banking, select Chat with us on the main dashboard.
Calling from overseas?
(+61 2) 9155 7700 24 hours, 7 days
Remote Indigenous call centre
Our mob are ready to help you 9am-6.30pm, Mon-Fri (ACST). They can also arrange a free translator in some languages.
Card services
Emergency Card Services, Lost and Stolen Cards, Fraudulent Activity |
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Within Australia, 24 hours, 7 days |
1300 651 089 |
From overseas, 24 hours, 7 days |
(+61 2) 9155 7700 |
| Lock, report stolen, activate | Manage your card online |
Cards |
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Altitude Rewards 8am - 8pm (Sydney time), Mon-Fri |
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Black Card Within Australia, 24 hours, 7 days From overseas, 24 hours, 7 days |
(+61 2) 9155 7711 |
Platinum Card Within Australia, 24 hours, 7 days From overseas, 24 hours, 7 days |
(+61 2) 9155 7722 |
Travel Money Card Within Australia, 24 hours, 7 days From overseas, 24 hours, 7 days |
(+61 2) 9155 7744 |
Loans
Home Loans |
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New or existing loans or refinancing 8am-8pm Mon-Fri, 9am-6pm Sat-Sun (Sydney time), excl. public holidays |
132 558 |
Settlement bookings 8:30am-7pm (Sydney time) Mon-Fri |
1300 367 449 |
Personal Loans |
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Personal Loans 8am-8pm (Sydney time) Mon-Fri, excl. public holidays |
132 651 |
Insurance
Insurance |
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Home, Car, Caravan & Trailer Insurance Call Allianz 8am–9pm, Mon–Fri, 8am–5pm, Sat & Sun (Sydney time) |
1300 650 255 |
Boat Insurance Call Club Marine 8am–8pm, Mon–Fri, 8am–4pm, Sat (Sydney time) |
1800 502 077 |
Travel Insurance |
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Travel Insurance Call Allianz Global Assistance 8am–7pm, Mon–Fri, 8am–5pm, Sat (Sydney time)
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1800 502 077 |
Emergency Travel Insurance Claims Call emergency services immediately if your condition is life threatening. Call Allianz Global Assistance as soon as you can. |
1800 010 075 (within Australia) +61 7 3305 7499 (overseas) |
Life Insurance |
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Life Insurance (New Customers) Call TAL 9am–5.30pm (Sydney time), Mon–Fri
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1300 345 620 |
Life Insurance Claims Call TAL 8:30am–5.30pm (Sydney time), Mon–Fri |
1800 101 016 |
BT Super Invest
BT Super Invest, GPO Box 2861, Adelaide SA 5001 8am–6.30pm, Mon–Fri (Sydney time) |
1300 881 716 |
International services
Within Australia 8am–6pm (Sydney time), Mon–Fri |
1800 632 308 |
| From overseas | (+61 2) 9155 7751 |
Help with a Deceased Estate
Within Australia 9am–5pm (Sydney time), Mon–Fri |
1300 130 240 |
| From overseas | (+61 2) 9155 7590 |
| estatesmanagement@westpac.com.au |
Claim Unclaimed Money
| 8am–8pm (Sydney time), Mon–Fri, except public holidays | 132 032 |
National Relay Service
Westpac welcomes calls through the National Relay Service. If you are deaf, hard of hearing, or have speech/communication difficulty, choose your access option detailed on the National Relay Service and provide our phone number (02) 9155 7714 when asked by the Relay Officer.
Telephone banking and interpreter service
Prefer a language other than English? We can help. Our Telephone Banking Service can arrange for an interpreter to help you with your call should you prefer speaking in your preferred language, subject to availability of translator(s). Simply ask our bank staff for an interpreter when you call us on 13 20 32.
希望使⽤英语以外的其他语⾔？我们可以帮助您。如果您希望⽤普通话通话，只要有可能，我们就会安排⼝译员帮您打电 话。您在打电话13 20 32时，只要请银⾏⼯作⼈员帮您安排⼝译就⾏了。
如果您在通話時希望使用粵語，我們可以安排電話口譯員為您提供幫助，不過要取決於是否能找到翻譯。您在打電話13 20 32時，只需向銀行工作人員要求安排口譯。
Dịch vụ Ngân hàng qua Điện thoại có thể thu xếp một thông dịch viên để giúp khi quý vị gọi đến chúng tôi và muốn nói tiếng Việt, tùy theo lúc có sẵn thông dịch viên. Khi gọi đến ngân hàng chúng tôi qua số 13 20 32, hãy yêu cầu có thông dịch viên người Việt.
Il nostro servizio operazioni bancarie telefoniche può procurarti un interprete se preferisci parlare in italiano, sempre che vi siano interpreti disponibili. Richiedi un interprete al personale della nostra banca quando ci chiami al numero 13 20 32.
전화 뱅킹 서비스에서 귀하가 한국어를 원하실 때 통역사를 주선하여 통화를 도와드릴 수 있습니다. 13 20 32로 저희 은행에 전화하실 때 통역사가 필요하시면 저희 직원에게 알려 주세요.
यदि आप हिंदी में बात करना चाहते हैं तो हमारी टेलिफ़ोन बैंकिंग सेवा टेलिफ़ोन पर बातचीत के दौरान आपकी मदद करने के लिए दुभाषिए का प्रबंध कर सकती है, जो अनुवादकों के उपलब्ध होने पर निर्भर करेगा। जब आप हमें
13 20 32 पर फ़ोन करें तो हमारे बैंक के स्टाफ़ से केवल आपको दुभाषिए की माँग करनी होगी।
Jika Anda lebih suka berbicara dalam bahasa Indonesia, Layanan Perbankan Lewat Telepon kami dapat membantu. Kami akan menyambungkan Anda dengan juru bahasa Indonesia, jika tersedia. Mintalah staf bank kami untuk menyediakan juru bahasa ketika Anda menelepon kami di 13 20 32.
Si vous préférez parler français, avec le Service bancaire téléphonique, un interprète peut vous aider pendant votre appel (sous réserve de disponibilité). Il vous suffit de nous appeler au 13 20 32 et de demander un interprète à notre agent.