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Contact us in the Westpac App or select one of the options below.
Contact us in the Westpac App
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- A new product enquiry
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Contact us in the Westpac AppConnect directly to our customer service team.Our popular FAQs
Help with your accounts and general enquiries
Help with your cards
Help with your accounts and general enquiries
| Emergency Card Services, Lost and Stolen Cards, Fraudulent Activity | |
|---|---|
| From anywhere, 24 hours a day, 7 days a week |
1300 651 089 |
From overseas, 24 hours a day, 7 days a week
|
(+61 2) 9155 7700 |
Skip the call. Manage your cards online instantly using the buttons below |
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|---|---|---|
Altitude Rewards From anywhere in Australia, 8am - 8pm, Monday - Friday |
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Black Card From anywhere in Australia, 24 hours a day, 7 days a week From overseas, 24 hours a day, 7 days a week |
(+61 2) 9155 7711 |
|
Gold Card From anywhere in Australia, 8am - 8pm, Monday - Friday, except Public Holidays From overseas, 24 hours a day, 7 days a week |
(+61 2) 9155 7700 |
|
Platinum Card From anywhere in Australia, 24 hours a day, 7 days a week |
(+61 2) 9155 7722 |
| Travel Money Card | |
|---|---|
| From anywhere in Australia, 24 hours a day, 7 days a week |
1300 797 470 |
| From overseas, 24 hours a day, 7 days a week | (+61 2) 9155 7744 |
| Telegraphic Transfers, Drafts |
|
|---|---|
| From anywhere in Australia |
131 032 |
| From overseas | (+61 2) 9155 7751 |
| Home Loans | |
|---|---|
New loans or refinancing From anywhere in Australia, 8am - 8pm, 7 days a week, except Public Holidays |
131 900 |
Existing loans and enquiries From anywhere in Australia, 8am - 8pm, 7 days a week, except Public Holidays |
132 558 |
Settlement bookings From anywhere in Australia, 8:30am - 7pm, Monday to Friday |
1300 367 449 |
| Personal Loans | |
|---|---|
From anywhere in Australia, 8am - 8pm, 7 days a week, except Public Holidays |
132 651 |
| Collections | |
|---|---|
From anywhere in Australia, 8:30am - 7:30pm, Monday - Friday and 9:30am - 6pm, Saturday |
132 668 |
Westpac Assist 8:30am - 7:30pm, Monday - Friday and 9:30am - 6pm, Saturday
|
1800 067 497 |
| Superannuation Funds |
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|---|---|
BT Super for Life, GPO Box 3958, Sydney NSW 2011 From anywhere in Australia, 8am - 5:30pm, Monday - Friday |
1300 653 553 |
BT Super Invest, GPO Box 2861, Adelaide SA 5001 From anywhere in Australia, 8am - 6:30pm, Monday - Friday |
1300 783 160 |
Self-managed Superannuation Funds From anywhere in Australia, 8am - 5:30pm, Monday - Friday |
1300 131 764 |
| Insurance |
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|---|---|
Motor, Travel, Boat, Caravan and Trailer Insurance From anywhere in Australia, 8am - 8pm, Monday - Friday and 9am - 5pm, Saturday (Sydney time) |
1800 502 077 |
Home and Contents Insurance From anywhere in Australia, 8am - 7pm, Monday - Friday and 9am - 2pm, Saturday (Sydney time) |
1300 650 255 |
Life, Income Protection and Disability and Living Insurance From anywhere in Australia, 8am - 6:30pm, Monday - Friday |
131 817 |
| Westpac Estates Management Team | |
|---|---|
From anywhere in Australia, 9am–5pm AEST Monday–Friday |
1300 130 240 |
| Calling from overseas | +612 9155 7590 |
| estatesmanagement@westpac.com.au |
| Claim Unclaimed Money | |
|---|---|
| From anywhere in Australia, 8am - 8pm (AEST), 7 days a week, except Public Holidays | 132 032 |
| From overseas, 24 hours a day, 7 days a week | +61 2 9155 7700 |
Do you have a hearing or speech impairment?
You can contact us through the National Relay Service and ask for 132 032
Feedback and complaints
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