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Personal banking contacts

Centres are open 8am - 8pm, 7 days a week, from anywhere in Australia, unless specified. Self Service Telephone Banking is available 24/7.

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Telephone Banking, 8am-8pm, 7 days 132 032
For Telephone Banking instructions  
From overseas (+61 2) 9155 7700
For Premium customers Contact Westpac Premium

 

Online & Mobile Banking, 8am-8pm, Mon-Fri 1300 655 505
From overseas (+61 2) 9155 7700

 

Cards, 8am-8pm, 7 days 1300 651 089
Emergency card services (including lost or stolen cards and fraudulent activity - 24 hours, 7 days) 1300 651 089
Report your card lost / stolen using Online Banking
Emergency card services from overseas, Telstra Australia Direct® Reverse Charge access number for the country you’re in to book a reverse charge call.
Please note that calls made from mobile phones, public telephones or hotel rooms may attract additional charges, not covered by the reverse charge service.
(+61 2) 9155 7700
Report your card lost / stolen using Online Banking
Altitude Rewards, (8am-8pm, Mon-Fri Sydney time) 1300 887 820
Black Card enquiries, 24 hours, 7 days 1300 651 999
Black Card enquiries (outside Australia), 24 hours, 7 days (+61 2) 9155 7711
Gold Card enquiries, 8am-8pm, Mon-Fri (Sydney time) 1300 367 228
Platinum and Platinum Plus Card enquiries, 24 hours, 7 days 1300 859 100
Platinum and Platinum Plus Card enquiries (outside Australia), 24 hours, 7 days (+61 2) 9155 7722

 

Global Currency Card
Within Australia (local call cost), 24 hours, 7 days 1300 797 470
Outside Australia  (standard call charges apply), 24 hours, 7 days (+61 2) 9155 7744

 

Home loans
New loans or refinancing, 8am-8pm, 7 days 131 900
Existing loans and enquiries, 8am-8pm, 7 days 132 558
Settlement bookings, 8am-7.30pm, 7 days 1300 367 449

 

Superannuation
BT Super for Life, 8am-6.30pm, Mon-Fri, Sydney time GPO Box 3958 Sydney NSW 2001 1300 653 553
Self-managed Superannuation Funds, 8.30am-6pm, Mon-Fri, Sydney time 1300 131 764

BT Super Invest, Mon-Fri, 8.30am-6pm, Sydney time

GPO Box 2861, Adelaide SA 5001

1300 783 160

 

Insurance
Motor, Travel, Boat, Caravan and Trailer Insurance
8am-9pm Mon-Fri, 9am-5pm Sat, Sydney time
1800 502 077
Home and Contents Insurance
8am-8pm, Mon-Fri, 9am-2pm Sat, Sydney time
1300 650 255
Life, Income Protection, Disability and Living Insurance
8am-6.30pm, Mon-Fri, Sydney time
131 817

 

ATM enquiries & difficulties, 8am-8pm, 7 days, Sydney time 1800 022 022

 

Collections 8.30am-7.30pm Mon-Fri, 9.30am-6pm Sat, Sydney time 132 668

 

 

Financial advice, 8.30am-6.00pm, Mon-Fri, Sydney time 1800 209 291
First meeting with a financial adviser at no cost to you Request a call

 

Online Investing, 8am-7pm, Mon-Fri, Sydney time 131 331

 

Personal loans, 8am-8pm, 7 days 132 651

 

Deceased estates, 8:30am-5pm, Mon-Fri 1300 130 240
Help with a deceased estate Next steps
International services 1800 632 308
(for Telegraphic Transfers, drafts, foreign cheques)
From overseas (+61 2) 9806 4032