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Contact us in the Westpac App or select one of the options below.
Contact us in the Westpac App
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Help with your accounts and general enquiries
Help with your cards
Help with your accounts and general enquiries
| Emergency Card Services, Lost and Stolen Cards, Fraudulent Activity | |
|---|---|
| From anywhere, 24 hours a day, 7 days a week |
1300 651 089 |
From overseas, 24 hours a day, 7 days a week
|
(+61 2) 9155 7700 |
Skip the call. Manage your cards online instantly using the buttons below |
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|---|---|---|
Altitude Rewards From anywhere in Australia, 8am - 8pm, Monday - Friday |
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Black Card From anywhere in Australia, 24 hours a day, 7 days a week From overseas, 24 hours a day, 7 days a week |
(+61 2) 9155 7711 |
|
Gold Card From anywhere in Australia, 8am - 8pm, Monday - Friday, except Public Holidays From overseas, 24 hours a day, 7 days a week |
(+61 2) 9155 7700 |
|
Platinum Card From anywhere in Australia, 24 hours a day, 7 days a week |
(+61 2) 9155 7722 |
| Travel Money Card | |
|---|---|
| From anywhere in Australia, 24 hours a day, 7 days a week |
1300 797 470 |
| From overseas, 24 hours a day, 7 days a week | (+61 2) 9155 7744 |
| Telegraphic Transfers, Drafts, Foreign Cheques |
|
|---|---|
| From anywhere in Australia |
131 032 |
| From overseas | (+61 2) 9806 4032 |
| Home Loans | |
|---|---|
New loans or refinancing From anywhere in Australia, 8am - 8pm, 7 days a week, except Public Holidays |
131 900 |
Existing loans and enquiries From anywhere in Australia, 8am - 8pm, 7 days a week, except Public Holidays |
132 558 |
Settlement bookings From anywhere in Australia, 8:30am - 7pm, Monday to Friday |
1300 367 449 |
| Personal Loans | |
|---|---|
From anywhere in Australia, 8am - 8pm, 7 days a week, except Public Holidays |
132 651 |
| Collections | |
|---|---|
From anywhere in Australia, 8:30am - 7:30pm, Monday - Friday and 9:30am - 6pm, Saturday |
132 668 |
Westpac Assist 8:30am - 7:30pm, Monday - Friday and 9:30am - 6pm, Saturday
|
1800 067 497 |
| Superannuation Funds |
|
|---|---|
BT Super for Life, GPO Box 3958, Sydney NSW 2011 From anywhere in Australia, 8am - 5:30pm, Monday - Friday |
1300 653 553 |
BT Super Invest, GPO Box 2861, Adelaide SA 5001 From anywhere in Australia, 8am - 6:30pm, Monday - Friday |
1300 783 160 |
Self-managed Superannuation Funds From anywhere in Australia, 8am - 5:30pm, Monday - Friday |
1300 131 764 |
| Insurance |
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|---|---|
Motor, Travel, Boat, Caravan and Trailer Insurance From anywhere in Australia, 8am - 8pm, Monday - Friday and 9am - 5pm, Saturday (Sydney time) |
1800 502 077 |
Home and Contents Insurance From anywhere in Australia, 8am - 7pm, Monday - Friday and 9am - 2pm, Saturday (Sydney time) |
1300 650 255 |
Life, Income Protection and Disability and Living Insurance From anywhere in Australia, 8am - 6:30pm, Monday - Friday |
131 817 |
| Westpac Estates Management Team | |
|---|---|
From anywhere in Australia, 9am–5pm AEST Monday–Friday |
1300 130 240 |
| Calling from overseas | +612 9155 7590 |
| estatesmanagement@westpac.com.au |
Do you have a hearing or speech impairment?
You can contact us through the National Relay Service and ask for 132 032
Feedback and complaints
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