Need to speak to someone about your banking?
Contact us in the Westpac App or select one of the options below.
Contact us in the Westpac App
When you call us in the Westpac App you get through to exactly who you're after, faster.
Sign in via the App, skip the automated questions and talk to the right person to get help with:
- Your accounts, cards & loans
- Your contact details
- A new product enquiry
- A business enquiry
Download the Westpac App
Talk to us now to connect directly to our customer service team.
Contact us in the Westpac AppConnect directly to our customer service team.Our popular FAQs
Help with your accounts and general enquiries
Help with your cards
Help with your accounts and general enquiries
| Telephone Banking | |
|---|---|
| From anywhere in Australia, 8am – 8pm Sydney Time, 7 days a week, except Public Holidays |
132 032 |
| From overseas, 24 hours a day, 7 days a week | (+61 2) 9155 7700 |
| Telephone banking instructions | Learn more |
| Mobile and Online Banking | |
|---|---|
| From anywhere in Australia 8am – 8pm Sydney Time, 7 days a week, except Public Holidays | 1300 655 505 |
| From overseas | (+61 2) 9155 7700 |
| ATM Enquiries and Difficulties | |
|---|---|
| From anywhere in Australia, 8am - 8pm, 7 days a week, except Public Holidays |
1800 022 022 |
Do you have a hearing or speech impairment?
You can contact us through the National Relay Service and ask for 132 032
Feedback and complaints
We welcome your feedback, whether it's a compliment, suggestion or complaint.