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A robust governance framework underpins our Sustainability Strategy, comprising our committees, position statements, policies and processes which together keep us focused and accountable for sustainable practices in our day to day activities.

We aim to be a truly customer centric organisation, providing customers with the right information, advice and products which are suitable for their individual circumstances. Accomplishing this is reliant on our people having the right processes and capabilities underpinned by an appropriate risk culture. There is, rightly, no tolerance for poor conduct and culture across the banking sector.

Specific policies and positions