We believe in respecting basic human rights in everything we do.
Respecting and advancing human rights helps us to achieve our vision to help our customers, communities and people to prosper and grow, and reflects our belief that all people are entitled to basic rights and freedoms without discrimination.
We recognise that we have both a responsibility to respect human rights, and opportunities to positively impact human rights, across our value chain.
- Financial services provider;
- Purchaser of goods and services; and
- Supporter of communities.
Salient Human Rights
Salient human rights issues are the human rights at risk of the most severe negative impact through a company’s activities and business relations. The following salient human rights have been identified as our current key focus areas:
Financial services provider
- Customers experiencing vulnerability due to COVID-19, serious illness and natural disasters, including bushfires
- Use of our services to adversely impact on human rights
- Access to services by Indigenous populations
- Information security and data privacy
- Labour rights and land-related human rights
- Work related mental ill-health
- Exclusion and discrimination
Purchaser of goods and services
- Unfair wages and working conditions
- Modern slavery in our operations and supply chain
We report on our salient human rights issues as part of our annual Sustainability Performance Reporting.
Modern slavery covers a range of exploitative practices including human trafficking, slavery, forced labour, child labour and other slavery-like practices.
With the introduction of the Modern Slavery Act in Australia, we are working to identify areas of uplift required to meet its requirements. We will be publishing our first Australian Slavery and Human Trafficking Statement in 2021, reporting on our activities for the FY20 period. Due to our operations in the UK, we have been reporting in accordance with the UK Modern Slavery Act since 2016.
In the event of a concern or grievance, you can contact Westpac Group in the following ways:
- Customers: Feedback and complaints
- Suppliers, or workers in Westpac Group’s supply chain:
Any member of the public is able to contact the Group Sustainability team via email email@example.com or by post 275 Kent Street, Sydney NSW 2000 Australia.