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How to claim on your credit card or loan repayment policy

Important Note

Personal Loan protection is no longer sold. The information on this product is for existing Personal Loan protection policy holders. 


Lodging a claim is simple

What happens after you claim?

You'll be contacted within 10 working days to either:

  • Confirm if your claim has been accepted, or
  • Request additional information to help reach a decision on your claim.

Need claim help?

If you have any questions, or would like help completing the claim form, call 1300 369 989.