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What if you can’t make your credit card repayments?

Credit cards are a great lifestyle convenience. But if you were to become sick or injured and can’t work or suddenly lose your job, that debt could quickly get out of control.

Having Credit Card Repayment Protection helps cover your repayments, so you’ll have one less thing to worry about.

  • Get up to 6% of your balance owing paid each month if you unexpectedly lose your job, for up to 180 days or until you return to work, which ever happens first
  • Get up to 6% of your balance owing paid each month while you’re sick or injured and can’t work
  • Have the balance owing paid off up to $50,000 if you pass away (so loved ones aren’t left with this debt).

Of course, like all insurance, some exclusions, limits and conditions apply. For example, if you voluntarily resign or accept a voluntary redundancy you aren’t covered for job loss. Also, if you were not working at least 15 hours or more per week when you became unfit for work, you will not be covered. 

Credit card repayment protection is easy to arrange

To apply for cover when you apply for a new credit card:

To add cover to an existing credit card:

  • Click on the Apply now link below
  • No medical examination required to apply1
  • You don’t pay more because of your age, job, or health record
  • You can claim even if you are entitled to benefits from another source, such as workers compensation, sick leave or Centrelink.

1 Please note:  An exclusion applies for sickness, injury or disease occurring within 180 days of the commencement date for which you sought or obtained medical advice or treatment during the 180 days prior to the commencement date.


The lower your balance, the less it costs

Credit Card Repayment Protection costs 52 cents for every $100 owing on your monthly balance, and is:

  • Calculated on the balance owing at the end of each statement cycle when your monthly statement is produced
  • Automatically added to your credit card balance each month.

Premium examples
If the balance owing at the end  of your credit card statement cycle is The monthly premium is
Nil Nil
$1,000 $5.20
$3,000 $15.60
$5,000 $26.00

How to claim

Lodging a claim is simple

Information needed when initially making a claim

Job loss claims
  • A completed Unemployment/Job Loss claim form
  • If you were employed by someone else - an employment separation certificate or a letter from your previous employer stating your period of employment, the reason your employment finished, and your employer’s name and contact details
  • If you were self-employed or in a business partnership - documentation which satisfies the insurer of your loss of employment.
Unfit for work claims
  • A completed Unfit for Work claim form, which your medical practitioner also needs to complete and sign.
  • Documentation confirming the number of hours you worked in the 28 days before you stopped working, for example, payslips, invoices, or a letter from your employer or the company you were working for at the time.
Death claims A certified copy of the original death certificate (a claim form isn't required).

What happens after you claim?

You'll be contacted within 10 working days to either:

  • Confirm if your claim has been accepted, or
  • Request additional information to help reach a decision on your claim.

Need claim help?

If you have any questions, or would like help completing the claim form, call 1300 369 989.
(8.45am - 5pm, Mon-Fri AEST/AEDT)

Things you should know

Credit Card Repayment Protection Product Disclosure Statement (PDF 123KB)

Unemployment Job Loss Claim Form (PDF 128KB)

Unfit For Work Claim Form (PDF 120KB)

Credit Card Repayment Protection is issued by Westpac General Insurance Limited ABN 99 003 719 319 (WGIL) (who issues the unfit for work cover and the job loss cover) and Westpac Life Insurance Services Limited ABN 31 003 149 157 (WLIS) (who issues the death cover). This insurance product is distributed by Westpac Banking Corporation ABN 33 007 457 141 (the Bank). The Bank does not guarantee payments under the policy. This information does not take into account your personal circumstances. Like all insurance, some exclusions, limits and conditions apply. Before making a decision about this insurance, read the Credit Card Repayment Protection Product Disclosure Statement (PDF 123KB) for the full terms and conditions and to see if Credit Card Repayment Protection is right for you.