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Important Note

We want to reassure our existing customers that we will continue to service your insurance needs. Our Personal Loan Protection policies include job loss cover and unfit for work cover. If you’ve lost your job or have been stood down as a result of the COVID-19 pandemic, depending on your circumstances, you may be able to claim under your policy. Please read on to find details on how to claim, including the required claim forms.


Personal Loan protection is no longer sold. The information on this product is for existing Personal Loan protection policy holders. 

Having Personal Loan Protection to help cover your repayments means you’ll have one less thing to worry about:

  • Get your monthly repayments paid if you unexpectedly lose your job, for up to 180 days or until you return to work, whichever happens first
  • Get your monthly repayments paid while you’re sick or injured and can’t work
  • Have any balance owing paid off up to $100,000 if you pass away
  • You can claim even if entitled to benefits from another source, such as workers compensation, sick leave or Centrelink.

Of course, like all insurance, some exclusions, limits and conditions apply. For example, if you voluntarily resign or accept a voluntary redundancy you aren’t covered for job loss. Also, if you were not working at least 15 hours or more per week when you became unfit for work, you  will  not be covered.


Personal Loan Protection will help pay your personal loan repayments if you:

  • Lose your job
  • Become unfit for work due to sickness, injury, or disease
  • Die, it will pay the balance owing on your personal loan up to $100,000. 

Other benefits

  • You don’t pay more because of your age, job, or health record
  • You can claim even if you are entitled to benefits from another source, such as workers compensation, sick leave or Centrelink.

How to claim

Lodging a claim is simple

Information needed when initially making a claim

Job loss claims
  • A completed Unemployment/Job Loss claim form
  • If you were employed by someone else - an employment separation certificate or a letter from your previous employer stating your period of employment, the reason your employment finished, and your employer’s name and contact details
  • If you were self-employed or in a business partnership - documentation which satisfies the insurer of your loss of employment.
Unfit for work claims
  • A completed Unfit for Work claim form, which your medical practitioner also needs to complete and sign.
  • Documentation confirming the number of hours you worked in the 28 days before you stopped working, for example, payslips, invoices, or a letter from your employer or the company you were working for at the time.
Death claims A certified copy of the original death certificate (a claim form isn't required).

What happens after you claim?

You'll be contacted within 10 working days to either:

  • Confirm if your claim has been accepted, or
  • Request additional information to help reach a decision on your claim.

Need claim help?

If you have any questions, or would like help completing the claim form, call 1300 369 989.
(8.45am - 5pm, Mon-Fri AEST/AEDT)

Things you should know

Unemployment Job Loss Claim Form (PDF 65KB)

Unfit For Work Claim Form (PDF 73KB)

Personal Loan Protection was issued by Westpac General Insurance Limited ABN 99 003 719 319 (for the unfit for work cover and the job loss cover) and Westpac Life Insurance Services Limited ABN 31 003 149 157 (for the death cover). This insurance was distributed by Westpac Banking Corporation ABN 33 007 457 141 (the Bank). The Bank does not guarantee payments under the policy. Like all insurance, some exclusions, limits and conditions apply. You can obtain the relevant Product Disclosure Statement by calling 1300 369 989.