Money by Afterpay has come to an end
Money by Afterpay has come to an end Money by Afterpay, a collaboration between Westpac and Afterpay has come to an end. Money by Afterpay accounts and debit cards were issued by Westpac Banking Corporation.
Looking for a customer document for your Money by Afterpay accounts?
See below for key customer documents including Privacy Notice and Terms and Conditions these products.
Have a query about your Money by Afterpay accounts?
See below for answers to our most frequently asked questions on topics including disputing transactions, downloading statements, feedback and complaints.
FAQs
Whilst the Money by Afterpay App closed on the 11 October 2022, we’re still here to answer any questions you might have:
- If you want to request a historical account statement or Interest summary, please contact moneybyafterpay@westpac.com.au
- If you have any general enquiries or complaints, please contact moneybyafterpay@westpac.com.au
If you missed the 10 October deadline to transfer your funds using the Money by Afterpay app, we will be returning funds to customers via a cheque where their total balances are $2 or greater. For customers with balances under $2, these funds will be donated to charity, however you can contact us if you would like the amount owing returned to you.
Please allow time for cheques to be processed and posted to the address held on your account on 10 October. Please contact us if your address has changed.
If you have any questions or if you haven’t received a cheque by 1st December 2022, you can contact us.
To make a complaint, please contact us via email: moneybyafterpay@westpac.com.au
If you’re ever unhappy about something we’ve done- or perhaps not done – please give us the opportunity to put things right.
Our aim is to resolve your complaint within 5 business days, and where possible we will resolve your complaint on the spot. Should we be unable to resolve your concern at your first point of contact, we will provide you with your complaint reference number within 24 hours and an update within 5 business days. If we need additional time to resolve your complaint, we will let you know.
If you are not satisfied with our response or handling of your complaint, you can contact the external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA). AFCA provides a free and independent service to resolve complaints, you might have about us where the complaint falls within AFCA’s terms of reference.
You can get in touch with them here
Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (free call)
Post: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3002
If your complaint relates to how we have handled your personal information, you may also lodge a complaint for free with the Office of the Australian Information Commissioner (OAIC)
Online: https://www.oaic.gov.au/
Email: enquiries@oaic.gov.au
Mail: Office of the Australian Information Commissioner, GPO Box 521, Sydney NSW 2001
Fax: (02) 9284 9666
Things you should know
3. Debit Mastercard®: Westpac Choice Youth account, the eligible card age is 8. For any other transaction account, the eligible card age is 14. You must have an Australian residential address.
World Mastercard®, Mastercard® and the Mastercard brand mark are registered trademarks of Mastercard International Incorporated.