Change permissions and approvals in Online Banking

Set up more than one approver for added security on your payments and admin tasks.

How do approvals work?

Administrators in Online Banking can set up multiple approvers to sign off on a task or payment. Once you set the number of approvers, that number of Approvers will need to approve your task or payment before it’s processed.


Senior Approvers are able to approve payments and tasks on their own, even if this would usually require multiple approvers.

How many people can I nominate?

You can choose between one and four Approvers for payments or tasks. These will only be processed when the chosen number of approvals have been provided.

What tasks can have more than one approver?

You can set multiple approvers for:

  • Payments and transfers - funds transfers, Osko ® payments, same day payments (RTGS), BPAY ® payments, international payments, direct entry payments and bank cheque requests
  • Opening accounts online - transaction accounts, savings accounts, or term deposits
  • Managing term deposit maturity instructions
  • Other administration tasks - maintaining payees, managing BPAY ® view, and managing PayID ®
  • Business Servicing Requests – service requests raised by users in the network

Manage permissions and approvals

In Online Banking

  1. Go to Administration then Features and approvals
  2. Set the number of approvals required for each admin and payment task, then select Save
Set number of Approvers

Things you should know

Read the Westpac Online Banking Terms and Conditions (PDF 740KB) at westpac.com.au before making a decision and consider whether the product is right for you.

BPAY® and Osko® are registered trademarks of BPAY Pty Ltd ABN 69 079 137 518.

PayID is a registered trademark of NPP Australia Limited.