PayTo for corporates and institutions

Unlock the power of faster, smarter, and more secure payments with PayTo.

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Get ready for 2030

As we approach 2030, transitioning from Direct Debit to PayTo isn't just a choice—it's a necessity. Our flexible PayTo solution on QuickStream offers a cutting-edge payment experience, enabling digital, real-time transactions directly from your customers' bank accounts. 

Transform your business with PayTo: the future of payments

Real-time advantage

  • Improve cash flow and eliminate settlement delays with real-time payments, and act sooner with instant notifications of unsuccessful payments.

Enhanced security

  • Minimise fraud by eliminating the need for card and/or bank account details, and reduce chargebacks with pre-authorised, verified payments by your customers.

Operational efficiency

  • Streamline processes and reduce costs related to direct debit management and disputes, while eliminating payment returns with real-time PayTo settlement.

Faster reconciliation

  • Speed up processes with real-time notifications and intraday reconciliation, while getting more out of enhanced PayTo transaction data.

Effortless migration

  • Migrate existing Direct Debit arrangements to PayTo without further customer authorisation, with Westpac uniquely positioned to enable the migration for you as your account servicer.

Easy refunds

  • Simplify refunds with PayTo, enabling real-time, in-line, same-source refunds. Westpac ensures quick refunds to both bank accounts and PayIDs without manual intervention, with support for partial and over-payments.

Scalable solutions for large organisations

PayTo powered by QuickStream – Westpac’s trusted receivables platform 

QuickStream’s comprehensive API suite is designed for seamless integration with business systems, third-party services, and Westpac products, ensuring a smooth customer experience. As you transition from Direct Debit to PayTo and your payment requirements grow, QuickStream's robust capacity enables you to effortlessly handle high transaction volumes.

 

A range of integration options from APIs, batch to portal-based solutions, are available depending on how you would like to use PayTo. Additionally, webhooks offer real-time updates on payments, boosting responsiveness for PayTo and other real time transactions. 

 

  • For in-depth technical details on how PayTo integrates with QuickStream, visit: PayTo on QuickStream.
  • Looking for a quick, ready-to-use service, consider PayTo on PayWay, our hosted, online solution.

Benefits for your customers

Customer experience

  • Stand out by providing a seamless and efficient digital onboarding process for your customers.

Simple switch

  • Enjoy a smooth transition from Direct Debit to PayTo without any extra steps or authorisation needed from your customers.

Enhance transparency

  • Your customers can access PayTo agreements via their online banking for better visibility of their payment commitments, with clear notifications of any amendments. 

Frequently asked questions

Why should I use PayTo?

PayTo is a fast, smart, and safe way for consumers and businesses to pay and get paid directly from a bank account. For businesses, it provides more certainty with real-time payments, account validation, payment confirmation, and notifications at each step of the process.

PayTo has been designed intentionally as a modern, more advanced version of Direct Debit and there’s a range of ways it can be applied for account-to-account payments. This includes as a payment option for one-time eCommerce check-outs, in-app purchases, pre-authorised ad-hoc payments, and topping up investment or trading accounts.

Currently, over 90% of NPP-enabled Australian personal accounts are eligible to start using PayTo. While some business accounts already have payer functionality, Australian Payments Plus (AP+) expects most accounts to be eligible for PayTo by the second half of 2025.

Your customers can initiate agreement creation through your app or website when they select their payment method. Alternatively, you can use QuickStream’s API, portal or batch functionality to request agreement creation.

PayTo agreements only require your customer’s BSB and Account Number, or their PayID. Your customers will receive a real-time notification once the agreement is received, and will be able to review and authorise it in their online banking or banking app. 

If you hold an existing authorisation for a Direct Debit with a customer, we can support you with creating a PayTo agreement without the need for re-authorisation, subject to certain prerequisites. The PayTo agreement will appear as an active agreement in your customer’s online banking.

PayTo agreements are authorised by your customers through their online banking or mobile banking app, so you have more certainty around obtaining their authority to take a payment. This may protect you against fraudulent chargebacks. Additionally, compared to Direct Debit, there’s less chance they’ll be deceived into paying someone else by mistake.

Get in touch

For more on PayTo for corporates and institutions.

Email us

Things you should know

PayTo Biller Terms and Conditions (PDF 99KB)

QuickStream – Westpac’s comprehensive platform for receiving and managing payments 

PayTo and PayID are registered trademarks of NPP Australia Limited.