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How much access to my bank accounts can I provide? 

With Westpac Online Banking you can give a family member, co-worker or a professional such as an accountant or bookkeeper, access to your accounts through a choice of methods:

  • Add user – where all nominated users see the shared account(s) in the same view in Online Banking.
  • Third-party access – where the shared account appears alongside other Westpac accounts viewed online by a third party, which could be a parent company, a subsidiary, or an accountant.

 

Whichever option you choose, you can nominate the level of access you provide:

  • Non-value access – allows users to view accounts in Online Banking
  • Value access – allows users to view accounts, create payments, and authorise payments. To help keep your online banking secure, value access users will need to be identified at a Westpac branch before they can make payments. 

How do I set up access to my bank accounts? 

First, you will need to have a security device in place. If you are not registered for an RSA SecurID® token or SMS Protect, find out what security device is right for you.
 

Then use this tool to find the best way to share your account access:

I am a

Is this person already registered for Westpac Online Banking?

Are you happy for this person to view your accounts alongside their other accounts (third-party access)?

Are you happy for this person to view your accounts alongside their other accounts (third-party access)?

I would like to

Is this person registered for Westpac Online Banking?

Are you happy for this person to view your accounts alongside their other accounts (third-party access)?

Are you happy for this person to view your accounts alongside their other accounts (third-party access)?

Please refer to our Share account access page for tailored help for personal customers.

 

You can request access to someone else’s account by completing and submitting a Third Party Access Authority form.

If you are registered with Westpac Online Banking:

  1. Sign in and hover over Administration
  2. Select Account access levels
  3. Then select the red button on the right: Get access to a third-party Westpac account
  4. Complete the form and take into a Westpac branch along with the account owner. You should both have identification with you.

If you are not registered with Westpac Online Banking:

  1. Download and complete our Third Party Access Authority form (PDF 106KB)
  2. Take the completed form and the account owner to a Westpac branch, making sure you both have identification.

 

Before giving a third-party user access to your account(s), you will have to complete a form and take it and the user into a branch. You’ll need to know their full name for the form – as featured on whatever identification they provide to the branch.

Key features

  • Choose the level of access the third-party user has to your business accounts and what they are permitted to do
  • The new user will see your account(s) among their other Westpac accounts in one profile
  • Remove or change their account access in Online Banking.

Step by step guide

  1. Sign in to Westpac Online Banking
  2. Hover over Administration and select Account access levels
  3. Select the red button on the right: Add a third-party Westpac account or service
  4. Complete the form and take into a Westpac branch along with the new user, who will need to be identified for your security.

 

Learn how to update your third-party account access.
 

Please note, if you remove a user’s third-party access, any payments they may have scheduled will NOT be processed. If you change the user’s access (for example from value to non-value), then the payments scheduled will continue.

 

You can add a user in Online Banking.

 

Before you start, make sure you know their full name as registered with Westpac, Customer ID, date of birth and email address.

Key features

  • Choose the level of access the new user has to your business accounts
  • Set a payment limit and restrict what accounts and services the new user has access to
  • New user will have to switch Online Banking profiles to see your business accounts
  • Remove or change their account access in Online Banking.

Step by step guide

  1. Sign in to Westpac Online Banking
  2. Hover over Administration and select User Administration
  3. Select the red button on the right: Add user
  4. Complete the user details (in 3 steps), then select Add user on the final screen.

 

See what these steps look like in our illustrated help guide.

To make a new user an administrator of your network or a senior approver, you will need to complete the form that is presented to you once you’ve completed the steps above, and take it and the user into a branch for verification.

If the user you’ve added is already part of your network, you can add the new account to their access in Online Banking. Learn more about editing or removing existing users.

 

Before giving a third-party user access to your account(s), you will have to complete a form and take it and the user into a branch. You’ll need to know their full name for the form – as featured on whatever identification they provide to the branch.

Key features

  • Choose the level of access the third-party user has to your business accounts and what they are permitted to do
  • The new user will see your account(s) among their other Westpac accounts in one profile
  • Remove or change their account access in Online Banking.

Step by step guide

  1. Sign in to Westpac Online Banking
  2. Hover over Administration and select Account access levels
  3. Select the red button on the right: Add a third-party Westpac account or service
  4. Complete the form and take into a Westpac branch along with the new user, who will need to be identified for your security.

 

Learn how to update your third-party account access.
 

Please note, if you remove a user’s third-party access, any payments they may have scheduled will NOT be processed. If you change the user’s access (for example from value to non-value), then the payments scheduled will continue.

 

You can add a user in Online Banking.

 

Before you start, make sure you know the new user’s full name, residential address, date of birth and email address.

Key features

  • Choose the level of access the new user has to your business accounts
  • Set a payment limit and restrict what accounts and services the new user has access to
  • New user will be given their own Online Banking profile to access your business account(s)
  • Remove or change their account access in Online Banking.

Step by step guide

  1. Sign in to Westpac Online Banking
  2. Hover over Administration and select User Administration
  3. Select the red button on the right: Add user
  4. Complete the user details (in 3 steps), then select Add user on the final screen.

 

See what these steps look like in our illustrated help guide.

To make a new user an administrator of your network or a senior approver, you will need to complete the form that is presented to you once you’ve completed the steps above, and take it and the user into a branch for verification.

 

You can request access to someone else’s account by completing and submitting a Third Party Access Authority form.
 

If you are registered with Westpac Online Banking:

  1. Sign in and select any of your accounts
  2. Select Third-party access
  3. Continue through to the form, making sure you select Get access to someone else’s account/credit card under What would you like to do?
  4. Complete the form and take into a Westpac branch along with the account owner. You should both have identification with you.

If you are not registered with Westpac Online Banking:

  1. Download and complete our Third Party Access Authority form (PDF 106KB)
  2. Take the completed form and the account owner to a Westpac branch, making sure you both have identification.

 

Before you can give a third-party user access to your account(s), you will have to complete a form and take it and the user into a branch. You’ll need to know their full name for the form – as featured on whatever identification they provide to the branch.

Key features

  • Choose the level of access the third-party user has to your business accounts and what they are permitted to do
  • The new user will see your account(s) among their other Westpac accounts in one profile
  • Remove or change their account access in Online Banking.

Step by step guide

  1. Sign in to Westpac Online Banking
  2. Select the account you would like to give third-party access to
  3. Select Third-party access
  4. Complete the form that’s provided and take it into a Westpac branch along with the new user, who will need to be identified for your security.

 

Learn how to update your third-party account access.

Please note, if you remove a user’s third-party access, any payments they may have scheduled will NOT be processed. If you change the user’s access (for example from value to non-value), then the payments scheduled will continue.

 

You can add a user in Online Banking.

 

Before you start, make sure you know their full name as registered with Westpac, Customer ID, date of birth and email address.

Key features

  • Choose the level of access the new user has to your business accounts and what they are permitted to do
  • The new user will have to switch Online Banking profiles to see your business accounts
  • Remove or change their account access in Online Banking.

Step by step guide

  1. Sign in to Westpac Online Banking
  2. Hover over Service and select Services
  3. Under Account services select Share my account access
  4. Complete the new user’s details then select Submit
  5. Your new user will be notified in their Online Banking that you have shared your accounts with them.


Please note, it is your responsibility to share with the new user their Westpac customer ID (to sign in with) and their temporary password. This can be found once you have completed the sharing account access process. 

 

Before you can give a third-party user access to your account(s), you will have to complete a form and take it and the user into a branch. You’ll need to know their full name for the form – as featured on whatever identification they provide to the branch.

Key features

  • Choose the level of access the third-party user has to your business accounts and what they are permitted to do
  • The new user will see your account(s) among their other Westpac accounts in one profile
  • Remove or change their account access in Online Banking.

Step by step guide

  1. Sign in to Westpac Online Banking
  2. Select the account you would like to give third-party access to
  3. Select Third-party access
  4. Complete the form that’s provided and take it into a Westpac branch along with the new user, who will need to be identified for your security.

 

Learn how to update your third-party account access.

Please note, if you remove a user’s third-party access, any payments they may have scheduled will NOT be processed. If you change the user’s access (for example from value to non-value), then the payments scheduled will continue.

 

You can add a user in Online Banking.

 

Before you start, make sure you know the new user’s full name, residential address, date of birth and email address.

Key features

  • Choose the level of access the new user has to your business accounts and what they are permitted to do
  • New user will be given their own Online Banking profile to access your business account(s)
  • Remove or change their account access in Online Banking.

Step by step guide

  1. Sign in to Westpac Online Banking
  2. Hover over Service and select Services
  3. Under Account services select Share my account access
  4. Complete the new user’s details then select Submit
  5. The new user will be notified via email that you have shared an account with them.

 

Please note, it is your responsibility to share with the new user their Westpac customer ID (to sign in with) and their temporary password. This can be found once you have completed the sharing account access process. 

 

A network customer is someone who has (or is requesting) access to business bank accounts that belong to a company, so they would not be a sole trader or operating as a partnership.


Frequently asked questions

A third-party access to an account means it will appear alongside that user’s other accounts (if they are a Westpac customer). This contrasts with sharing an account or adding a user, where they will need to switch profiles to view the business accounts you have shared with them.

A network customer is someone who has access to business accounts that belong to a company. This excludes sole traders and partnerships.

A value user can create and make payments from your Online Banking. A non-value user can just view account balances and payments that have been made.

To keep your online banking secure, Westpac needs to identity the user to make sure they are who you have said they are.

No. Sharing account access online only grants the user access to the account via Westpac Online Banking.  

Things you should know
1. To be eligible for Biz Invoice you must be registered for Online Banking and hold a Westpac Business One Low Plan or Business One High Plan or Foreign Currency Account (excluding the Chinese Yuan RMB foreign currency account).  Terms and conditions, fees and charges apply in relation to the above accounts.This information does not take your personal objectives, circumstances or needs into account. Consider its appropriateness to these factors before acting on it. Read the disclosure documents for your selected product or service, including the Terms and Conditions or Product Disclosure Statement for Westpac's Online Banking facility, Business transaction accounts and Foreign currency account (PDF 3MB), before deciding.

Online Banking Terms and Conditions (PDF 1MB)

This information does not take your personal objectives, circumstances or needs into account. Consider its appropriateness to these factors before acting on it. Read the terms and conditions at westpac.com.au before making a decision and consider whether the product is appropriate for you. Transaction fees may apply. Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.

BPAY® is a registered trademark of BPAY Pty Ltd ABN 69 079 137 518.