REAL-TIME PAYMENTS FEEL REAL GOOD
Take control of your cash flow by initiating real-time payments from your customers’ bank accounts with PayTo® Biller on PayWay.
The new, digital way to take real-time payments
Get familiar with PayTo Biller: a modern payment solution that can help your business run smoothly. With benefits like instant notifications and real-time funds settlement, you don’t have to wait three business days to get a clearer picture of your cash flow. PayTo on PayWay offers flexible easy-to-use solutions for one-off payments through PayWay Net, and ongoing payments through PayWay Recurring Billing and Customer Vault.
What is PayTo Biller?
It’s a new payment solution that allows businesses to take pre-authorised payments for things like recurring or one-off bills, memberships, subscriptions, online shopping and more. As payments are processed instantly, it can reduce costs associated with failed or cancelled payments.
PayTo Biller is an industry initiative that is supported by most banks in Australia.
Faster payments
With real-time, reliable payments you can stop worrying about when you’ll get paid.
No surprises
Instant account validation and funds verification reduces errors and saves you time in the long run.
Instant updates
Get notified immediately when a customer cancels, pauses or amends their PayTo Payment Agreement.
Easy reconciliation
Secure, data-rich payment records are stored centrally to help speed up reconciliation.
Simple set-up
PayTo Biller can be added to your PayWay account in a few minutes.
How can my business use PayTo?
With PayTo on PayWay Net you can collect one-off payments or use PayWay Recurring Billing and Customer Vault for recurring payments. We’ll set up the hosted solution for you, so there’s nothing else you need to do.
Collect recurring payments
Create recurring PayTo agreements, configure set-and-forget payment schedules, and manage transactions and refunds through the PayWay portal.
Collect one off payments
Add PayTo to your payment options on PayWay Net to offer customers an alternative to cards and digital wallets on your checkout screen.
Integrate PayTo effortlessly into your website, app, or CRM with PayWay API. Discover the technical specifications here.
Handle large payment volumes efficiently with PayTo on QuickStream. Explore our scalable solution for large organisations.
How will my customers use PayTo Biller?
Your customer chooses PayTo at checkout.
They enter their PayID, or their BSB and Account Number, to instantly set up a simple PayTo Payment Agreement.
Your customer will receive the PayTo Agreement to approve in their Online Banking platform. Their account will then be debited within the terms of your agreement with them.
If you want to set up customer-initiated PayTo recurring agreements on your website or app, integrate PayTo using PayWay API.
Prefer a no-tech build solution? Let your staff create and send PayTo agreements with our PayWay Recurring Billing hosted service.
Frequently asked questions
Your Transactional Banking Manager or Relationship Manager will be able to help you get set up for PayTo Biller on PayWay.
Westpac offers additional key benefits for businesses using PayTo:
- There are a number of options to enable PayTo on PayWay, using API, PayWay Net or PayWay Recurring Billing. The best option for you depends on the module you’re currently using, payment use case, and operating preferences.
- You have the flexibility to customise your payment options from our broad payments suite, to help match your evolving business needs and your customers’ needs.
- PCI DSS compliant and ISO27001 certified for safety and security.
PayTo has been designed intentionally as a modern, more advanced version of direct debit and there’s a range of ways it can be applied. This includes as a payment option in eCommerce check-outs (such as online shopping), in-app purchases, and topping up investment or trading accounts.
PayTo supports recurring payments and one-off or ecommerce payments as real-time transactions. It also provides customer-activity based notifications for example when a customer closes their account.
PayTo is an industry initiative that’s supported by most banks in Australia. Both Westpac personal and business accounts offer the payer functionality and over 90%1 of NPP-enabled Australian personal accounts and we estimate 50% of business accounts are eligible to start using PayTo.
You’ll only be able to successfully initiate payments against PayTo enabled accounts. If you send a PayTo agreement request to an account that doesn’t have PayTo functionality, the request will be rejected with the reason code ‘service not available’.
1 Australian Payments Plus www.auspayplus.com.au
PayTo agreements are authorised by consumers and business through their Online Banking or mobile banking app, so you’ve more certainty around obtaining their authority to take a payment. Compared to direct debit, there’s less chance they’ll be deceived into paying someone else by mistake. All consumer customer details, including PayTo agreement numbers, will be tokenised.
Things you should know
Read the PayTo Biller Terms and Conditions (PDF 99KB), Westpac Online Banking Terms and Conditions (PDF 740KB) before making a decision and consider whether the product or service is right for you. Online Banking is subject to outages from time to time.
Applications for the PayTo Biller are subject to approval.
PayTo is a registered trademark of NPP Australia Limited.