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BPAY® refunds made easy

Refunding a payment with BPAY is simple.

Biller Requests only

This form can only be used by Westpac BPAY Billers. If you have made a payment via BPAY and would like the funds returned, please contact us on 132 032  8am – 8pm Sydney time or contact the business you made a payment to.


To request a single BPAY refund, you can access the eform below and complete the following information. Details can be located in your transaction receipt file or on your bank statement:

  • Refund type. Partial or Full refund
  • Transaction Reference Number (TRN). e.g. CBA070720030030003734 or WBC080720033935460INT
  • Settlement Date. The date you received the payment
  • Biller Code
  • Customer Reference Number (CRN). Please include any leading zeros
  • Payment Amount. This is the amount you wish to refund
  • Payment Method. This is how the customer made the payment 

A confirmation email will be sent to the email address provided once your request has been submitted.