BPAY® refunds made easy
Refunding a payment with BPAY is simple.
Biller Requests only
To request a single BPAY refund, you can access the eform below and complete the following information. Details can be located in your transaction receipt file or on your bank statement:
- Refund type. Partial or Full refund
- Transaction Reference Number (TRN). e.g. CBA070720030030003734 or WBC080720033935460INT
- Settlement Date. The date you received the payment
- Biller Code.
- Customer Reference Number (CRN). Please include any leading zeros
- Payment Amount. This is the amount you wish to refund
- Payment Method. This is how the customer made the payment
Please note: the form features a new design to simplify data entry. You will also notice a new domain url in your browser address bar. Please complete and submit the form as usual.
A confirmation email will be sent to the email address provided once your request has been submitted.