IMPORTANT INFORMATION
Changes to the Westpac BusinessChoice Cards General Terms and Conditions
We’re making the following changes to our BusinessChoice Cards Terms and Conditions, effective 1 April 2026. The table below provides a summary of the changes made. This should be read together with the updated version of the Terms and Conditions, available via the link below the table.
| Section | Changes from 1 April 2026 |
|---|---|
| Summary of the key terms of your BusinessChoice Card | The summary has been updated to reflect the changes made to the key terms of the BusinessChoice Cards Terms and Conditions that come into effect on 1 April 2026, and to remove some repeated content. |
| Part A - General - Clause 1.0 Introduction | Amending clause 1.0 to insert clear descriptions of the different liability structures of a BusinessChoice Card and how each may apply to You. Setting out the impact of the date You first entered the Agreement and decisions You made when entering or after entering the Agreement. |
| Part A - General - Clause 4.0 The Card Account and the Billing Account | Amending clause 4.0 (c) to state how the total amounts outstanding is recorded on the Billing Account and that credit balances of Card Accounts will be moved to the Billing Account at the end of each Statement Cycle. Adding new clause 4.0 (d) restricting the ‘Billing Account’ to receiving payments only. |
| Part A - General - Clause 5.0 Business Credit Limit (previously referred to as ‘Facility Limit’) | Amending clause 5.0 to confirm the credit enquiries made when requesting a Business Credit Limit increase are based on your business’ structure (e.g. Sole Trader, Partnership, etc.). |
| Part A - General - Clause 6.0 Card issuance and cancellation | Removing references to 'facsimile'. |
| Part A - General - 7.1 Credit Limit applicable to Cards | Inserting a new clause 7.1 (b) to limit the total value of Transactions available to a Cardholder. Amending clause 7.1 (c) to make increases to the amount of credit available on a Card Account by payment to the Card Account only temporary, and limiting how a payment can be made to a Card Account. Amending clause 7.1(d) to set out how payments to Card Account or Billing Account may be used in payment of amounts owing to us. |
| Part A - General - 8.0 Transaction restrictions | Removing the reference to ‘paper credit card merchants’. |
| Part A - General - 9.0 Fees and charges | Amending clause 9.0 to direct You to the BusinessChoice Welcome Letter and any other correspondence for applicable fees and charges, stating that fees and charges are subject to change and information on current fees and charges can be requested or is on our website. |
| Part A - General - Clause 10.0 Payments | Amending the order of clauses so clause 10.2 Minimum Payments will be clause 10.1, and clause 10.1 Payment obligations and application will be clause 10.2. Amending the new clause 10.1 to set out repayment terms can be found in the Welcome Letter and the minimum payment will be included in each Statement of account for the Billing Account. Amending the new clause 10.2 to direct payments to be made to the Billing account and the methods of payment. Payment by cheque is no longer available. Inserting a new clause 10.2(d) setting out that where the total of payments to the Billing Account is less than the Closing Balance, then the amount outstanding may be aggregated across all Card Accounts in subsequent month(s), affecting the available credit for each Card Account but not altering the Cardholder Credit Limit. Removing clause 10.3 ‘Method of Payment’. |
| Part A - General - Clause 12.0 Statements of Account | Inserting a new clause 12.0(b) (iii) stating “Payments made to the Billing Account”. Amending clause 12.0 (b) (iv) change the definition Closing Balance to reduce the total sum of all amounts owing on each Card Account by the amount of any credit balance on any Card Account as at the Statement Date Removing clause 12.0 (c). Renumbering clause 12.0(d) to 12.0(c). Renumbering clause 12.0(e) to 12.0(d). Removing references to BPAY® payments and transactions from the Billing Account in relation to 'disputed transactions' and 'chargebacks'. |
| Part A - General - Clause 14.0 Calculation of interest charges | Amending the final paragraph to replace the reference to the ‘dishonour of a cheque’ with ‘dishonour of an Autopay’. |
| Part A - General - Clause 16.0 Facsimile Service/Email Service | Amending the clause reference to be “16.0 Communications”. Inserting new clause 16.1 Electronic communication with you. The terms of the previous clause 31.0 are inserted into the new clause 16.1. Additional terms stating that subject to clause 16.0 and 22.0 we will be flexible about how notices are provided to you. Inserting new clause 16.2 Notices produced by You. The terms of this new clause require that any notice under the Agreement you must provide to us in writing can be done by posting it to us, in the Westpac App, Online Banking or by email provided conditions are met. The clause also confirms that we are not required to confirm the authenticity of any email instruction but may defer acting on the instruction pending or seeking further confirmation. The clause also provide you compensate us for loss and releases us from liability (except to the extent of our or our agent’s fraud, wilful misconduct or negligence) for action made in reliance of notice provided by You, even if not genuine. |
| Part A - General - Clause 18.0 Account Maintenance | Amending clause 18.1(a) to require You promptly notify us of any change to contact details of the Principal, Business, or a Cardholder as well as changes to their name and address. |
| Part A - General - Clause 23.0 Notices | Removing clause 23.0. |
| Part A - General - Clause 24.0 Default – accelerated payment of amounts | Renumbered to be clause 23.0. Amending the clause to provide that in the event of a Default, which can include the Business or Principal permitting a default to occur, we may block any Card Account or the Billing Account or terminate the Agreement after providing You 30 days to rectify the default (unless the law or an industry code does not require us to give you notice). |
| Part A - General - Clause 25 Set off - no deduction | Renumbered to be clause 24.0. Amending the clause to include a provision to confirm our right to combine Your BusinessChoice Credit Card with other accounts You have with us to pay amounts owing on Your BusinessChoice Credit Card if we terminate the Agreement. |
| Part A - General - Clause 31.0 Electronic Communication | Removing clause 31.0. |
| Part A - General - Clauses 24.0 to 32.0 | Updating clause numbers to realign sequencing from removed or replaced clauses. |
| Part B - Additional provisions that apply if your BusinessChoice card has the Joint and Several Liability structure - Clause 37 Set off - Additional provisions relating to changing card limits. | Renumbered to be clause 35.0. Amending the clause to clarify the manner in which the Business and each Principal may request a variation of the Cardholder Credit Limit for any Card Account. |
| Part B - Additional provisions that apply if your BusinessChoice card has Joint and Several Liability structure – Clauses 33.0 to 39.0 | Updating clause numbers to realign sequencing from removed or replaced clauses. |
| Part B - Additional provisions that apply if your BusinessChoice card has Joint and Several Liability structure - Clause 34.0 | Amending clause 34.0 as follows:
|
| Part C - Additional provisions that apply if your BusinessChoice card has a Business Liability Structure - Clause 40.0 Who the Agreement is with | Renumbered to be clause 38.0. Amending the clause to state that the Business is bound by the Agreement as soon as any Cardholder activates or first uses a Card. |
| Part C - Additional provisions that apply if your BusinessChoice card has a Business Liability Structure - Clause 41.0 Liability and Termination | Renumbered to be clause 39.0. Adding a new term that a Card Account or the Billing Account may be blocked or the Agreement may be terminated without notice:
|
| Part D - Cards Condition of Use – Clauses 42.0 to 48.0 | Updating clause numbers to realign sequencing from removed or replaced clauses. |
| Part D - Cards Condition of Use - Clause 42.1 Introduction | Renumbered to be clause 40.1. Removing sub clause (b). Renumbering the following subclauses as a result of removing subclause (b). |
| Part D - Cards Condition of Use - Clause 43.0 The Card and Pin | Amending clause 43.0 The Card and PIN as follows:
|
| Part D - Cards Condition of Use - Clause 44.0 Using the Card | Amending clause 44.0 Using the Card as follows:
|
| Part D - Cards Condition of Use - Clause 46.0 Our responsibilities and liabilities | Renumbered to be clause 44.0 with subclauses all renumbered as well. Removing the new clause 44.2 (b). |
| Part D - Cards Condition of Use - Clause 47.0 Lost or Stolen Cards, Disputed Transactions and Complaints | Renumbered to be clause 45.0 with subclauses all renumbered as well. Amending new clause 45.1(b) to replace the first two sentences with “How to tell us If any Card is lost or stolen in Australia or overseas, on the Lost and Stolen phone numbers provided at the front of this booklet. A Cardholder can also immediately put a temporary lock on their card via Online Banking or the Westpac App. Alternatively you can visit any of our branches in Australia“. |
| Part E - Meaning of Words - Clause 49.0 Definitions | Renumbered to be clause 47.0. Updating the 'Billing Account’ to add the words “and repay”. Updating the ‘Business’ definition wording to: ‘Business’ means the relevant individual(s) or organisation identified as the Business on the application form for the BusinessChoice Cards and in the Agreement. Updating the definition of ‘Internet Banking’ to replace the webpage address to be a general reference to our website. Updating the definition of ‘Telephone Banking’ to replace the webpage address to be a general reference to our website. |
Download the updated BusinessChoice Cards General Terms and Conditions from the link below and keep it for your records.
BusinessChoice Cards General Terms and Conditions (PDF 631KB)
Billing Account Changes
From 1 April 2026, we’re updating the way your Closing Balance is calculated. Previously, only debit balances were included in the calculation of the Closing Balance at the end of each statement cycle. Now, all debit balances and credit balances from individual card accounts will be included in the calculation of the Closing Balance at the end of your statement cycle into your Billing Account.
Frequently asked questions
The Billing Account is a feature that lets you track spending across multiple cards linked to your BusinessChoice facility. It also enables you to make a single monthly payment for up to 99 cards.
No, existing Autopay payments will remain unchanged.
The credit balance of Card Account(s) will be included when calculating your Closing Balance, and your monthly payment due will then be paid as per the Autopay set up requested by you.
Yes. Each month you MUST pay at least the minimum monthly payment shown on the Billing Account Statement into the Billing Account by the due date shown on your Billing Account Statement.
Any payments to a Card Account before the end of the Statement Cycle are not considered a payment of your Closing Balance. If a Card Account has a credit balance at the end of the Statement Cycle, the amount of the credit balance will be included in the calculation of the Closing Balance.
Yes. If you need to temporarily increase the amount of credit available for a specific Card Account during a statement cycle, you can do this by depositing required funds into a Card Account.
However, you MUST spend the amount of any credit balance on that Card Account BEFORE the Statement Date immediately following the deposit that put the Card Account into a credit balance. Any credit balance on a Card Account will be included when calculating your Closing Balance for that statement cycle. The amount of any Card Account credit balances will be moved to the Billing Account at the end of the statement cycle in which they occur.
Note: We recommend you do not use this temporary option frequently. If a cardholder needs a higher limit on an ongoing basis, you can request an increase to that Cardholders Credit Limit.
If your facility does not have available credit, use the form below to request a Business Credit limit increase.
New Facility Application or Increase Existing Business Credit Limit form (PDF 1MB).
Yes, please call us on 132 142.
Features on BusinessChoice Visa Cards
Digital Cards
From 1 April 2026, existing BusinessChoice Visa cardholders will have access to a digital version of their BusinessChoice Credit Card, available directly within the Westpac App. This feature, which is currently available to other BusinessChoice cardholders, will be automatically enabled for your card(s).
Business Digital Wallets
Also, effective 1 April 2026, existing BusinessChoice Visa cardholders will be able to add their card to their Digital Wallets. This feature enables you to use your mobile device or wearable without the need for physical cards. Digital Wallets are currently available to other BusinessChoice cardholders, and will be automatically enabled for your card(s).
Things you should know
Registered to BPAY Pty Ltd ABN 69 079 137 518.