We are bound by the Privacy Act and will protect your personal information in accordance with the Australian Privacy Principles. These principles govern how we can collect, use, hold and disclose your personal information.
Resolving your privacy concerns and complaints - your rights
If you are concerned about how your personal information is being handled or if you would like to make a complaint, please contact us on the details listed at ‘Contact us’.
If you are unhappy with our response, there are other bodies you can go to.
The Financial Ombudsman Service (FOS) can consider most complaints about your credit information involving providers of financial services.
Under the Privacy Act you may complain to the Office of the Australian Information Commissioner about the way we handle your credit information.
You can contact us by:
- calling 132 032
- visiting any of our branches or instores
- writing to us at GPO Box 5265, Sydney NSW 2001.
Our Privacy Officer can also be contacted in relation to privacy concerns by writing to GPO Box 5265, Sydney NSW 2001.
Westpac securityholder records are separate to customer records and are managed on Westpac’s behalf by its registrar, Link Market Services Limited (Link). If you are a securityholder of Westpac and wish to seek access to or correction of personal information Westpac holds about you and/or if you do not want to receive marketing material from members of the Westpac Group, please contact Link (and quote your holder number) by:
- calling 1800 804 255
- sending an email to firstname.lastname@example.org
- writing to Link at Locked Bag A6015, South Sydney, NSW, 1235.
Westpac is required to collect certain information about securityholders under company and tax law. Securityholders will be asked to provide personal information to Westpac (directly or via its agents, including the registrar). You acknowledge that the personal information provided to Westpac (directly or via its agents, including the registrar) will be collected, used and disclosed by Westpac (and its agents, including the registrar) in order to service your needs as a securityholder, provide facilities and services that you request, carry out appropriate administration, send you information about the products and services of members of the Westpac Group, including future offers of securities and as otherwise required or authorised by law (including, without limitation, any law relating to taxation, money laundering or counter-terrorism).
Such disclosure may include disclosure to third parties including other members of the Westpac Group and to Westpac’s agents, service providers, auditors and advisors. Such disclosure may also include disclosure to domestic and overseas regulators or other government agencies (including ASIC and the Australian Taxation Office), stock exchanges, and the public by way of public registers maintained by regulators or other bodies. Some of these recipients may be located outside Australia. You acknowledge that if you do not provide the personal information we request, it might not be possible to administer your securityholding and/or send you information about the products and services of members of the Westpac Group, including future offers of securities.