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There may be situations which require us to know more about you so we can provide you with certain products or services. 

 

These supplementary notices provide additional information when we collect your personal information (including sensitive information, such as health or biometric information), for example to:

  • Verify your identity using facial recognition technology or by matching identity information provided against official records
  • Respond to your application for hardship assistance in relation to consumer credit
  • Provide you with extra care i.e., if you require assistance from a language service such as Interpreter Services or the National Relay Service
  • Provide products and/or services to individuals associated with a Third Party, or if you are a Third Party or a Supplier. 
  • Process your registration for an event, verify your identity or assess your suitability for a role.


We’ll provide you with the relevant supplementary privacy notice at the time we collect your personal information or shortly after. Supplementary notices should be read together with the Privacy Statement.

Additional Privacy Notices

Identity Verification

This notice explains how we collect, use, and disclose your personal information when we verify your identity by confirming the identity information you provide matches official records and/or using facial recognition technology.

Financial Hardship

This notice explains why we request additional personal information and how we use your information if you request financial hardship assistance for consumer credit (such as a credit card or home loan). It also explains who we’re required to disclose information to if you’re successful in your hardship application.

Extra Care

This notice explains why we request additional personal information and how we use your information if you need additional support from us. It also explains who we’re required to disclose information, such as a referral agency that you have consented to us referring you to.

Third Party

This notice explains how we handle and manage personal information we collect about third parties (in particular, individuals associated with them). It also explains what personal information we may collect about you if you are a Third Party or a Supplier. 

Candidate, Visitor and Contractor

This notice explains how we handle and manage personal information we collect about you as a Candidate, Visitor, or Contractor. It also explains who we may disclose your personal information to and why.