Digital Banking
How we’re making our digital platforms accessible
We focus on improving accessibility on our websites and mobile apps by:
- Ensuring they work with screen readers
- Ensuring they’re keyboard accessible
- Support of larger text and zoom
- Providing clearly structured headings and content
- Using the appropriate colour contrasts
- Including alternative text for images and graphics
- Providing consistent layout and navigation
- Clearly defined icons and pictograms
- Using plain language that is easy to understand.
Recommended browsers and devices
We recommend using the latest version on your device or of your preferred browser to provide the best experience when visiting our websites and digital platforms.
View the full list of supporting operating systems and supported devices
How we’re making digital banking accessible
Digital banking gives you control over your banking and lets you manage your money without going into a branch. It’s easy to use, with great features across online, mobile, tablet and wearable devices.
- Learn more about online banking
- Find out more about the Westpac App
- General support
Frequently asked questions
The Westpac App is designed to support many accessibility features. These include screen readers, bolded and enlarged text and colour adjustment modes.
These features help people with a range of different requirements to adjust their device settings for an improved banking experience.
Here are some of the key features that help make the Westpac App more accessible:
- Screen readers – Listen to what’s on the screen and navigate a phone with gestures using VoiceOver (iOS) and TalkBack (Android)
- Bold text – Make text thicker and easier to read
- Larger text – Increase font size to make text easier to read without zooming
- Colour filters – Adjust how colours are displayed to support people with colour blindness for better readability
- Button shapes (iOS only) – Add outline or background to text in buttons for better visual cues
You can explore more features in your device settings.
Find all accessibility settings for your device by going to Settings > Accessibility.
To turn on a Screen reader:
- iOS: Go to Settings > Accessibility. Under the Vision menu, select VoiceOver. Toggle on VoiceOver.
- Android: Go to Settings > Accessibility. Under Screen readers or Vision (depending on your device), select TalkBack. Toggle on TalkBack.
Important: Activating a screen reader changes the gestures you use to navigate your phone. If you have not used a screen reader before, please refer to iOS or Android support information.
To turn on Bold text:
- iOS: Go to Settings > Accessibility > Display Text & Size. Toggle on Bold text.
- Android: Go to Settings > Display. Select Font size and style (Samsung) or Display size and text (Google). Toggle on Bold font.
To turn on Larger text:
- iOS: Go to Settings > Accessibility > Display & Text Size. Select Larger text. Use the slider to increase the text size. To access extra-large sizes, turn on Larger Accessibility Sizes.
- Android: Go to Settings > Accessibility. Select Font Size (sometimes under Text and display). Use the slider to adjust the text size.
To turn on Colour filters:
- iOS: Go to Settings > Accessibility > Display & Text Size. Select Colour Filters. Toggle Colour Filters on. Choose the filter that suits your needs (for example, grayscale, red/green filter, blue/yellow filter, colour tint).
- Pixel and Android devices: Go to Settings > Accessibility > Colour and motion or Text and display. Select Colour correction. Toggle Use colour correction on. Select a mode that suits your needs (for example, deuteranomaly, protanomaly or tritanomaly.
- Samsung devices: Go to Settings > Accessibility > Visibility enhancements. Select Colour adjustments or Colour filter. Toggle it on and choose the appropriate filter.
Turn on Button shapes (iOS only)
- Go to Settings > Accessibility > Display & Text Size. Toggle on Button Shapes.