EU Data Protection Policy

EU Data Protection Policy

From 25 May 2018, the General Data Protection Regulation (GDPR) regulates the processing of personal information under European Union (EU) law. The GDPR aims to protect the information relating to individuals in the EU and harmonise data protection laws across EU Member States.

If you are interacting with our Westpac UK branch, or we are offering products or services to you whilst you are located in the EU or we are monitoring your behaviour whilst you are located in the EU, our collection, use, disclosure and processing of your personal information is regulated by the GDPR. This EU Data Protection Policy explains how we manage your information in accordance with the GDPR.

Download a copy of our EU Data Protection Policy (PDF 1MB), or contact us for a free printed copy.

Contact us

We have a Data Protection Officer (DPO) that oversees our compliance with the GDPR across the Westpac Group. Please contact the location that is best placed to assist with your inquiry using the contact details below:

Westpac Banking Corporation in Australia

Phone: 132 032 – call centres are open 8am – 8pm, 7 days a week from anywhere in Australia;
Visit: at any branch (you can use our handy branch locator tool)
Online: Feedback form; or
Mail: Reply Paid 5265, Sydney NSW 2001.

Westpac Banking Corporation London branch or Westpac Europe Limited in Europe

Phone: +44 (0) 20 7621 7000; or
Visitor mail: Camomile Court, 23 Camomile Street, London EC3A 7LL, United Kingdom.

Westpac New Zealand Limited in New Zealand

Phone: 0800 400 600, 7 days a week, 7am – 11pm;
Visit: at any branch (you can use our handy branch locator tool);
Online: Feedback form; or
Mail: Westpac Privacy Officer, Freepost 125 436, P.O. Box 934, Auckland 1140, New Zealand.

St.George

Phone: 13 33 30 – call centres are open 8am - 8pm, Monday - Saturday from anywhere in Australia;
Visit: at any branch (you can use our handy branch locator tool);
Online: Feedback form; or
Mail: Reply Paid 5265, Sydney NSW 2001, Australia.

Bank of Melbourne

Phone: 13 22 66 – call centres are open 8am - 8pm, Monday - Saturday from anywhere in Australia;
Visit: at any branch (you can use our handy branch locator tool);
Online: Feedback form; or
Mail: Reply Paid 5265, Sydney NSW 2001, Australia.

BankSA

Phone: 13 13 76 – call centres are open 8am - 8pm, Monday - Saturday from anywhere in Australia;
Visit: at any branch (you can use our handy branch locator tool);
Online: Feedback form; or
Mail: Reply Paid 5265, Sydney NSW 2001, Australia.

BT

Phone: 132 135 – call centres are open 8:30am – 5:30pm, Monday – Friday (Sydney/Melbourne time);
Online: Feedback form; or
Mail: Reply Paid 5265, Sydney NSW 2001, Australia.

Asgard

Phone: 1800 998 185;
Online: Feedback form; or
Mail: PO Box 7490, Cloisters Square WA 6850, Australia.

RAMS

Phone: +612 9647 6967, Monday – Friday 8am-8pm, Saturday and Sunday 9am-5pm;
Visit: a RAMS Home Loan Centre;
Online: Feedback form; or
Mail: RAMS Privacy Officer, Locked Bag 5001, Concord West NSW 2138, Australia.

Capital Finance

Phone: 1300 300 309;
Email privacy_officer@capital-finance.com.au;; or
Mail: 1 King Street, Concord West NSW 2138, Australia.