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Which devices are supported by Westpac Mobile Banking?

Supported devices

We highly recommend that you use the apps for optimal Mobile Banking experience. View the complete list of compatible devices and supported operating systems.

Smartphone apps

  • Apple - iOS 15.0 or above
  • Android - Operating System 10 or above

Mobile site (

  • Apple - iOS 12.0 and above
  • Android - Operating System 7 and above

Keep in mind that the Westpac App is only available for use by Westpac Australia customers.


Ready to get started? Simply

Download the free Westpac App from the App Store or Google Play Store or Visit on your mobile browser.

Learn more about Westpac Mobile Banking or

Call 1300 655 505 (8am – 8pm Sydney time) from anywhere in Australia.

You can reset your password instantly if you’re registered for Westpac Protect™ Security Code.

You can also change your password in the Westpac App if you think your password has been compromised.

  1. Tap Profile
  2. Tap Settings
  3. Tap Sign in
  4. Tap Password
  5. Follow the prompts and tap Change password

Frequently asked questions

If your mobile phone is no longer receiving operating system updates, you should consider switching to a newer device, that can receive operating system updates, to help you stay secure. Keeping your Operating System, as well as your applications, up to date is one of the best ways to protect yourself from being hacked.*


If you can’t use the Westpac App on your mobile phone, you’ll still be able to access Online Banking by simply visiting and tapping Sign in to Mobile Banking. 


*Source: Australian Cyber Security Centre (Dec 2022).

Things you should know

*Source: Australian Cyber Security Centre (Dec 2022).

Android, Google Play and the Google Play logo are trademarks of Google LLC.

Apple, the Apple logo and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Samsung and Samsung Pay are trademarks or registered trademarks of Samsung Electronics Co., Ltd.

©Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian Credit Licence 233714.