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Which devices are supported by Westpac Mobile Banking?


Supported devices

We highly recommend that you use the apps for optimal Mobile Banking experience. View the complete list of compatible devices and supported operating systems.

Smartphone apps:

  • Apple - iOS 13.0 and above
  • Android - Operating System 8.0 and above

Mobile site (

  • Apple - iOS 11.0 and above
  • Android - Operating System 8.0 and above

Keep in mind that the Westpac App is only available for use by Westpac Australia customers.


Ready to get started? Simply:

Download the free Westpac app from the App Store or Google Play Store or Visit on your mobile browser.


Learn more about Westpac Mobile Banking or

Call 1300 655 505 (8am-8pm, 7 days a week) from anywhere in Australia.

You can reset your password instantly if you’re registered for Westpac Protect™ SMS Code.

You can also change your password from within Mobile Banking if you think your password has been compromised.

Go to Menu > Security > Change password


Frequently asked questions

A better experience

The latest operating system will make sure you have access to bug and stability fixes so that you can bank without any annoying glitches.

Stay secure

We often update our systems proactively in response to new security threats. Staying up to date will ensure you’re getting the latest in security protection.

New helpful features

We’re always listening to your feedback and changing the app to better cater to your needs. Updating will give you access to our full range of new features and enhancements.

Some older phones (such as iPhone 5s, iPhone 6 and iPhone 6 Plus and below) and tablets are not compatible with the latest version of the Westpac App, or with the operating system (iOS13+) required to run it.

If you can’t update your app or operating system, here are other ways you continue to bank online:

1. Our mobile banking website

Simply visit on your mobile and tap ‘Sign in’ at the top of the screen.

2. Online Banking via Desktop

Simply visit and tap ‘Sign in’ at the top of the screen.

Things you should know

Apple, the Apple logo and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Watch is a trademark of Apple Inc. App Store is a service mark of Apple Inc.