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Which devices are supported by Westpac Mobile Banking?

Supported devices

We highly recommend that you use the apps for optimal Mobile Banking experience. View the complete list of compatible devices and supported operating systems.

Smartphone apps

  • Apple - iOS 13.0 and above
  • Android - Operating System 10 and above

Mobile site (

  • Apple - iOS 13.0 and above
  • Android - Operating System 10 and above

Keep in mind that the Westpac App is only available for use by Westpac Australia customers.


Ready to get started? Simply

Download the free Westpac App from the App Store or Google Play Store or Visit on your mobile browser.

Learn more about Westpac Mobile Banking or

Call 1300 655 505 (8am – 8pm Sydney time) from anywhere in Australia.

You can reset your password instantly if you’re registered for Westpac Protect™ SMS Code.

You can also change your password in the Westpac App if you think your password has been compromised.

  1. Tap Profile
  2. Tap Settings
  3. Tap Sign in
  4. Tap Password
  5. Follow the prompts and tap Change password

Frequently asked questions

Some older phones and tablets are not compatible with the latest version of the Westpac App or with the operating system required to run it. This means that you won’t be able to update your app. In some cases, you may be able to continue to use your current Westpac App however, you will need to update your software or app to access the latest features and security updates.If you are unable to update the App, we recommend you access your banking via our mobile banking website or use Online Banking.

Things you should know

Apple, the Apple logo and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Android, Google Play and the Google Play logo are trademarks of Google LLC.