Skip to main content Skip to main navigation
Skip to access and inclusion page Skip to search input


Why can't I access this password-protected site?

We're sorry but the user name or password you entered was incorrect. This means we couldn't authorise access so please check your details and try again.

If you still have problems logging in, refresh (Ctrl + F5) your browser or contact us.




Manage your accounts

Customer Identification

Under the Anti Money Laundering / Counter Terrorism Financing Act Westpac Group is required to collect and verify Customer Identification information, for any new customers on-boarded. To commence KYC onboarding please contact your Client Experience Manager who will initiate the process with our Customer Lifecycle Management (CLM) Team.


AML/CTF - Westpac Group policy

Guidance Document for Customers

The documents below have been prepared for customers to provide guidance on the process for certifying identification documents in Australia

Guidance on Certifying Identification Documents for Australian registered/resident customers (PDF 90KB)

How do I add signatories on the schools account(s)?

Please refer to the Sample Notice of Authority form (PDF 318KB) to assist when completing your form.

To add signatories to an account print off, complete and sign the Notice of Authority of Addition to persons authorised - Government’ form (PDF 81KB)

If more signatures are required, complete the 'Annexure 'A' to Westpac Institutional Bank Notice of Authority - Government form (PDF 62KB) .

How do I remove signatories on an account?

  • Prepare a written request on school letterhead outlining the name of the person to be removed and the account(s) they are to be removed from.
  • Please ensure the Principal signs the request.
  • Email the signed letter to

Where the signatory also has access to Corporate Online, we suggest your letter includes a request to remove their Corporate Online access. This will ensure you do not continue to pay for their access to Corporate Online.

Should you have any enquiries please contact us at: or call us on (02) 8254 5622, option 5.

How do I open an additional school account?

No confirmation is provided to the school.  Please allow for a minimum of 5 working days for the facility to be established.

Should you have any enquiries please contact us at: or call us on (02) 8254 5622, option 5.

How do I close a school account?

  • Once you have completed your account reconciliation and have no further use for the account then complete and print off the Account Closure Request (PDF 431KB) . This document must be signed by the Principal (Account Signatory).
  • Please return completed documentation to your Client Enquiry Manager.
  • Once the account is closed you will recieve a final bank statement. Please allow a minimum of 5 working days for the account to be closed.

Should you have any enquiries please contact us at: or call us on (02) 8254 5622, option 5.

Things you should know

Westpac is authorised in the United Kingdom by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Westpac operates in the United States of America as a federally chartered branch, regulated by the Office of the Comptroller of the Currency.


To view PDF files you need Adobe Acrobat Reader . Use Adobe's online PDF conversion tools to convert to another format.