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The Corporate Online Support Help Desk provides assistance with Corporate Online, including any issues with Tokens. Please be aware that you will be asked a number of security questions that verify you as a Corporate Online user.
The Corporate Online Support Help Desk is available from 05.00 to 19.00, AEST Monday - Friday.
Phone: 1300 134 291
In New Zealand:
Phone: 0800 423 424
Phone: 322 0999
Outside Australia, NZ and PNG:
Phone: 61 2 9374 7237
For bank statement enquiries including identification of deposits and debits, voucher retrieval requests, traces and copies of bank statements (where information is not available on Corporate Online):
Phone: 1800 150 140
There are a number of support contacts available, depending on the type of WIBS service being used by your organsiation:
WIBS Premium customers:
Phone: 1300 556 542
WIBS Lite and WIBS Standard:
Phone: 1300 726 370
Direct Entry Operations can provide information and assistance relating to a direct entry file that was submitted by your organisation to Westpac for processing. When contacting Direct Entry Operations, you will require your Direct Entry Userid (a 6 digit number), and details of the file (processing date, value etc.):
Phone: 1300 360 406
Fax: 1300 138 388
Please contact the Merchant Help Desk for assistance with EFTPOS terminals, processing questions or difficulties, or where additional stationery is required:
Phone: 1800 029 749
For assistance with PayWay:
Phone: 1300 727 111