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Help Desk Contacts

Corporate Online Support Helpdesk

The Corporate Online Support Help Desk provides assistance with Corporate Online, including any issues with Tokens. Please be aware that you will be asked a number of security questions that verify you as a Corporate Online user.

The Corporate Online Support Help Desk is available from 05.00 to 19.00, AEST Monday - Friday.

In Australia:
Phone: 1300 134 291

In New Zealand:
Phone: 0800 423 424

Phone: 322 0999

Outside Australia, NZ and PNG:
Phone: 61 2 9374 7237

Transactional Solutions Team

For bank statement enquiries including identification of deposits and debits, voucher retrieval requests, traces and copies of bank statements (where information is not available on Corporate Online):

Phone: 1800 150 140

WIBS Support

There are a number of support contacts available, depending on the type of WIBS service being used by your organsiation:

WIBS Premium customers:
Phone: 1300 556 542

WIBS Lite and WIBS Standard:
Phone: 1300 726 370

Direct Entry Operations

Direct Entry Operations can provide information and assistance relating to a direct entry file that was submitted by your organisation to Westpac for processing.  When contacting Direct Entry Operations, you will require your Direct Entry Userid (a 6 digit number), and details of the file (processing date, value etc.):

Phone: 1300 360 406
Fax: 1300 138 388

Merchant Helpdesk

Please contact the Merchant Help Desk for assistance with EFTPOS terminals, processing questions or difficulties, or where additional stationery is required:

Phone: 1800 029 749

For assistance with PayWay:
Phone: 1300 727 111

HVC Team

For enquiries about purchasing cards (including cardholder application, authorised signatories and credit card limits), contact:

Phone: (02) 9374 7800
Fax: (02) 9374 7796

Who do we contact if we have a question, or a need that relates to Foreign Exchange?

Danielle Aspery
Associate Director, Execution, Corporate Sales 
Phone: (02) 8253 4447
Mobile: (+61) 481 038 536
Execution Sales: 1300 130 290

Diana Tafford

Associate Director, Execution, Corporate Sales 
Phone: (02) 8204 2817
Mobile: (+61) 478 884 142
Execution Sales: 1300 134 860