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QuickService

New digital forms

Westpac have launched new digital forms for an efficient, easy and fast experience.

Find out more about the experience to start.

What is QuickService?

QuickService is the primary method to communicate with your Westpac Client Service team and our Centres of Excellence. Designed to improve the customer experience by allowing you to initiate and track a range of service requests at any time.

QuickService:

  • Full visibility of a Service Request allowing you to track a request at anytime, with electronic notifications when a request is requiring your action.
  • Guided electronic forms with online authorisation.
  • Corporate Online Single Sign On functionality for users who have access to both QuickService and Corporate Online.
  • Customer Administrators have the ability to modify the Product / Service options available at a customer entity level.
  • Ability to add Comments and Attachments to an ‘in-progress’ Service Request.
  • Web based service portal available anytime, anywhere.

How do I get access to QuickService?

Access to QuickService can be established by completing the following forms:

  1. Organisation Establishment Form (PDF 87KB)
  2. Annexure-Organisation Establishment form (XLS 51KB) (if required)
  3. QuickService Delegation of Authority (PDF 208KB) (if online authorisation of request are required)

If you require any assistance with completing these forms, please contact your Westpac Service Representative.

When you first login to QuickService, you will be asked to change your password. Your new password must be at least eight characters in length, and must contain at least one letter and one number.

How do I logon to QuickService?

QuickService logon

Is there any training material for QuickService?

Yes, the following user guides are available and provide comprehensive information and instructions to assist you in using QuickService.

Customer User Manual (PDF 2MB)

Account Opening guide (PDF 1MB)

Transaction Enquiries (PDF 620KB)

QuickService Terms and Conditions

QuickService Terms and Conditions (PDF 881KB)

Who do I contact for support or assistance?

For QuickService support or assistance (including password resets):
Please contact your Westpac Client Service representative.

For technical assistance, please contact the QuickService Service Desk:
Phone: 1300 366 061
(Monday - Friday, 08.00 to 17.00)