We are currently experiencing a high volume of calls as a result of COVID-19, but we are here to help. If you are concerned about your Home Loan repayments, please go to the home loans support page. If you are a Business customer and need help, please go to the business relief page.
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This page provides details of the main contacts used by Corporate Clients.
The Corporate Online Support Help Desk provides assistance with Corporate Online, including any issues with Tokens. Please be aware that you will be asked a number of security questions that verify you as a Corporate Online user.
The Corporate Online Support Help Desk is available from 05.00 to 19.00, AEST Monday - Friday.
Phone: 1300 134 291
In New Zealand:
Phone: 0800 423 424
Phone: 322 0999
Outside Australia, NZ and PNG:
Phone: 61 2 9374 7237
For bank statement enquiries including identification of deposits and debits, voucher retrieval requests, traces and copies of bank statements:
Phone: 1800 150 140
There are a number of support contacts available, depending on the type of WIBS service being used by your organsiation:
WIBS Premium customers:
Phone: 1300 556 542
WIBS Lite and WIBS Standard:
Phone: 1300 726 370
Direct Entry Operations can provide information and assistance relating to a direct entry file that was submitted by your organisation to Westpac for processing. When contacting Direct Entry Operations, you will require your Direct Entry Userid (a 6 digit number), and details of the file (processing date, value etc.):
Phone: (02) 9767 1660
Fax: 1300 138 388
Please contact the Merchant Help Desk for assistance with EFTPOS terminals, processing questions or difficulties, or where additional stationery is required:
Phone: 1800 029 749
For assistance with PayWay:
Phone: 1300 727 111 or send an email to email@example.com