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Corporate Online Support Helpdesk

The Corporate Online Support Help Desk provides assistance with Corporate Online, including any issues with Tokens. Please be aware that you will be asked a number of security questions that verify you as a Corporate Online user.

The Corporate Online Support Help Desk is available from 05.00 to 19.00, AEST Monday - Friday.

In Australia:
Phone: 1300 134 291

In New Zealand:
Phone: 0800 423 424

In PNG:
Phone: 322 0999

Outside Australia, NZ and PNG:
Phone: 61 2 9374 7237

Transactional Solutions Team

For bank statement enquiries including identification of deposits and debits, voucher retrieval requests, traces and copies of bank statements:

Phone: 1800 150 140

WIBS Support

There are a number of support contacts available, depending on the type of WIBS service being used by your organsiation:

WIBS Premium customers:
Phone: 1300 556 542
Email:  wibs@integrate.net.au

WIBS Lite and WIBS Standard:
Phone: 1300 726 370

Direct Entry Operations

Direct Entry Operations can provide information and assistance relating to a direct entry file that was submitted by your organisation to Westpac for processing.  When contacting Direct Entry Operations, you will require your Direct Entry Userid (a 6 digit number), and details of the file (processing date, value etc.):

Phone: (02) 9767 1660
Fax: 1300 138 388

Helpdesk

Please contact the Merchant Help Desk for assistance with EFTPOS terminals, processing questions or difficulties, or where additional stationery is required:

Phone: 1800 029 749

For assistance with PayWay:
Phone: 1300 727 111 or send an email to payway@qvalent.com

HVC Team

For enquiries about purchasing cards (including cardholder application, authorised signatories and credit card limits), contact:

Phone: (02) 9374 7800
Fax: (02) 9374 7796
Email: hvc@westpac.com.au