RETRIEVE YOUR DIGITAL FINANCE APPLICATION BELOW
What to expect when completing your application
After confirming the details of your loan request or annual review, your banker will set up your digital application. They will prefill it with your existing details and ensure it’s tailored to your needs.
Once your application is ready, you’ll receive an email with the following information:
- Your unique Application Reference Number
- The link to retrieve your digital application online
You can follow the steps below to complete and submit your application.
1. Sign in and retrieve your application
This is the page you’ll be taken to from the link in your email to retrieve your digital application online.
You have up to 60 days to complete your application and can save your progress and return to it at any time.
2. Complete your application and upload documents
Once you’ve signed in, you’ll be guided through your application. This includes confirming all prefilled information and supplying any additional details required.
Your banker will also let you know which documents you need to upload as well.
3. Submit your application
Once you’ve completed your application and submitted it you’ll receive a confirmation email.
If there are multiple applicants, secondary applicants will be notified via email and prompted to sign in to complete their sections of the application and/or confirm any relevant details.
Frequently asked questions
The length of your application and the number of supporting documents required will vary depending on your application type, however any relevant information we have already will be pre-filled to save you time. You'll have 60 days to complete your application and you may save your progress and return to it at any time.
For joint applications, each applicant will be emailed their unique Application Reference Number and the link to retrieve the application when their section of the application is ready to be completed or reviewed. Secondary applicants will only be able to access the application once all primary applicants have completed and submitted their sections.
Only you can provide your documents – no one else can provide them on your behalf.
Once your application has been completed and submitted by all applicants (in the case of joint applications) you’ll be notified via email. Once the final application is submitted, your banker will finalise reviewing your application and supporting documentation and will be in touch within two business days regarding the outcome of your application and/or if any further information is required.
Your unique Application Reference Number will be provided in your application welcome email from us. If you can’t find it, you should check your ‘junk’ or ‘spam’ folder for emails from westpacbusinessbanking@e.westpac.com.au or ask your banker to provide your access details.
You can contact your banker to update your mobile number in our systems so that you may access your application.
If the error occurs while you are trying to sign in, make sure you are using the mobile number registered with us and your unique Application Reference Number provided in the welcome email addressed to you by name. Otherwise, close your browser and try retrieving your application again. If the error persists, contact your banker.
You may email a document directly to your banker. You will still be able to submit your application.
Please reach out to your banker if you any further questions or require assistance.