Telephone Banking

Pay less for your banking – just pick up the phone

With 24/7¹ access to your funds, Self Service Telephone Banking gives you the flexibility to manage your banking when it suits you, wherever you are. You can also get information on products, services, interest rates and fees by speaking to a Banking Representative (8am-8pm, 7 days a week).

You can use Telephone Banking to:

Self Service

• Check account balances and recent transaction details
• Find out your BSB and account number
• Find out Current Specials on Term Deposit for amounts from $5,000 to  $250,000
• Find out the Interest rate on your Home Loan account
• Find out how much interest you've earned
• Transfer funds between your Westpac accounts
• Make credit card payments
• Pay any bills where you see the BPAY^® logo.

Staff Assist

• Request a statement
• Set up automatic transfer of funds
• Open a new transaction or savings account
• Report  lost or stolen cards
• Order cheque or deposit book or stop cheques
• Update your name and address
• Ask about other products, services, interest rates and fees.
• Get Emergency Cash when your debit cards are lost or stolen (on eligible accounts only).

How do I register for Telephone Banking?

• Call 132 032 8am – 8pm Sydney time

How do I call Telephone Banking?

• Call 132 032 8am – 8pm Sydney time
• Outside Australia , call +61 2 9155 7700.

How to use Telephone Banking?

• Follow our Telephone banking instructions.

Are there fees for using Telephone Banking?

A number of free Telephone Banking account enquires may be made on our range of personal deposit accounts each month. After the free account enquiry allowance has been used, excess enquiry fees may apply. Some personal deposit accounts allow unlimited fee-free account enquiries each month.

To find out more about telephone banking please refer to your telephone banking terms and conditions (PDF 214KB).

To find out how many fee-free transactions are included with your account(s) please refer to your Deposit accounts for personal customers - Terms and Conditions (PDF 1MB), as charges for excess transactions may apply.