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Telephone Banking instructions

Self service telephone banking

  • Dial 132 032 8am – 8pm Sydney time
  • Press 1 on your telephone keypad
  • Enter your 8 digit customer number
  • Enter your 3 digit access code

Your main self service menu options:

  1. Account balances
  2. Transaction details
  3. Funds transfer and credit card payments
  4. Bill payments
  5. Other services:

5.1 Activate your card
5.2 Change access codes
5.3 Enter another customer number
5.4 BSB information
5.5 Interest information, including interest earned.

If you need help

  • Press the * key on your telephone keypad.
  • Your help options are numbered (use your telephone keypad):

Press 1 – to repeat the last message

Press 2 – to restart current request

Press 7 – to return to the main menu

Press 9 – to end the call

Press 0 – to be transferred to a Banking Representative.

Staff assisted telephone banking

To speak to a Banking Representative dial 132 032 8am – 8pm Sydney time and follow the instructions.

Services available through talking to a Banking Representative:

  • Order statements, cheque and deposit books
  • Obtain product information, including the latest interest rates
  • Stop cheques
  • Report lost or stolen cards
  • Update personal information
  • Get Emergency Cash when your debit cards are lost or stolen (on eligible accounts only).