Community Banking
We’re piloting a new way to bring banking closer to home, offering face-to-face help, simple digital guidance and connections to specialist bankers, right in your community.
How our Community Banking team is here to help you
Face to face banking, closer to home
Our Community Bankers visit selected towns to offer in-person support — making it easier to get help.
Hands-on help when you need it
Learn how to use online or mobile banking, get support with everyday tasks or chat through an issue face to face.
Smarter digital support, made simple
We’ll guide you through the Westpac App and Online Banking so you can feel confident.
Keeping regional communities connected
We’re here to support regional communities by making banking easier to access — helping you feel confident with digital banking while still giving you the personal support that matters.
Some of the services you can access through our Community Bankers
Everyday account support
- Update your details
- Check statements
- Replace or activate a card
Digital banking guidance
From setting up the app to making payments, we’ll walk you through it step by step.
Help resolving issues
If you’re dealing with scams, fraud concerns, disputed transactions or something that doesn’t look right, we’ll help you sort it out.
Connecting you to specialists
Need help with home lending, business banking or other specialist support? We’ll introduce you to the right Westpac specialist — in person or virtually.
How to book a Community Banker
See when a Community Banker will be in your area
Times, dates and locations are subject to change.
| Manilla |
Dungog |
Bulahdelah | Walcha | Boggabri |
|---|---|---|---|---|
| Manilla Library 210 Manilla St, Manilla, NSW, 2346 |
Dungog Shire Library building 17 Mackay Street, Dungog, NSW, 2420 |
Bulahdelah Rural Transaction Centre 63 Stroud St, Bulahdelah, NSW 2423 |
39W Fitzroy Street Walcha, NSW, 2354 | 82 Wee Waa St Boggabri NSW 2382 |
| Phone: 0408 284 393 | Phone: 0438 882 143 | Phone: 0400 817 199 | Phone: 0408 284 393 | Phone: 0408 284 393 |
| Opening hours: 10am – 12pm & 1pm – 3pm | Opening hours: 10am – 1pm & 2pm – 3pm | Opening hours: 10am – 12:30pm & 1pm – 3pm | Opening hours: 10am – 12pm & 1pm – 3pm | Opening hours: 10:30am – 12:30pm & 1:30pm – 3pm |
| 19 August 2026 | 20 August 2026 | 21 August 2026 | 21 August 2026 | 18 August 2026 |
| 2 September 2026 | 3 September 2026 | 4 September 2026 | 4 September 2026 | 1 September 2026 |
| 16 September 2026 | 17 September 2026 | 18 September 2026 | 18 September 2026 | 15 September 2026 |
| 30 September 2026 | 1 October 2026 | 2 October 2026 | 2 October 2026 | 29 September 2026 |
| 14 Octob er 2026 | 15 October 2026 | 16 October 2026 | 16 October 2026 | 13 October 2026 |
| 28 October 2026 | 29 October 2026 | 30 October 2026 | 30 October 2026 | 27 October 2026 |
| Pittsworth | Laidley | Clermont |
|---|---|---|
| 42 Hume Street Pittsworth QLD, 4356 | 9 Spicer St, Laidley, QLD 4341 | 56 Capricorn St, Clermont, QLD, 4721 |
| Phone: 0478 312 465 | Phone: 0478 312 465 | Phone: 07 4980 3744 |
| Opening hours: 10am – 2pm | Opening hours: 10am – 2pm | Opening hours: 10am – 2pm |
| 20 August 2026 | 27 August 2026 | 27 August 2026 |
| 3 September 2026 | 10 September 2026 | 10 September 2026 |
| 17 September 2026 | 24 September 2026 | 24 September 2026 |
| 1 October 2026 | 8 October 2026 | 8 October 2026 |
| 15 October 2026 | 22 October 2026 | 22 October 2026 |
| 29 October 2026 | 5 November 2026 | 5 November 2026 |
| Woodend | St Arnaud | Wedderburn |
|---|---|---|
47 Forest St, Woodend, VIC, 3442
|
85 Napier St, St Arnaud, VIC, 3478
|
24 Wilson St, Wedderburn, VIC, 3518
|
| Phone: 03 5434 2644 | Phone: 03 5434 2644 | Phone: 03 5434 2644 |
| Opening hours: 10am – 2pm | Opening hours: 10am – 2pm | Opening hours: 10am – 2pm |
| 26 August 2026 | 2 September 2026 | 1 September 2026 |
| 9 September 2026 | 16 September 2026 | 15 September 2026 |
| 23 September 2026 | 30 September 2026 | 29 September 2026 |
| 7 October 2026 | 14 October 2026 | 13 October 2026 |
| 21 October 2026 | 28 October 2026 | 27 October 2026 |
| 4 November 2026 | 11 November 2026 | 10 November 2026 |
Frequently asked questions
We’re currently piloting the service in selected regional locations. Check your local schedule for upcoming visit dates.
The online booking system is coming later this year. For now, drop in during scheduled visit times or call us to request support.
No — everyone’s welcome.
Cash withdrawals and deposits aren’t available at Community Banker visits, but we’ll help you find your nearest alternative.
Not yet — once bookings launch later this year, you’ll be able to book directly. Until then, a Community Banker can help set this up during your visit.
No — it’s free to speak with a Community Banker.