Community Banking

We’re piloting a new way to bring banking closer to home, offering face-to-face help, simple digital guidance and connections to specialist bankers, right in your community.

How our Community Banking team is here to help you

Face to face banking, closer to home

Our Community Bankers visit selected towns to offer in-person support — making it easier to get help.

Hands-on help when you need it

Learn how to use online or mobile banking, get support with everyday tasks or chat through an issue face to face.

Smarter digital support, made simple

We’ll guide you through the Westpac App and Online Banking so you can feel confident.

Keeping regional communities connected

We’re here to support regional communities by making banking easier to access — helping you feel confident with digital banking while still giving you the personal support that matters.

Some of the services you can access through our Community Bankers

Everyday account support

  • Update your details
  • Check statements
  • Replace or activate a card

Digital banking guidance

From setting up the app to making payments, we’ll walk you through it step by step.

Help resolving issues

If you’re dealing with scams, fraud concerns, disputed transactions or something that doesn’t look right, we’ll help you sort it out.

Connecting you to specialists

Need help with home lending, business banking or other specialist support? We’ll introduce you to the right Westpac specialist — in person or virtually.

How to book a Community Banker

Find your Community Banker schedule

While our online appointment booking system will launch later this year, you can still plan ahead.

 

Each Community Banker visit has its own schedule showing the days and times our team will be in your town. View your local schedule and check back regularly as more locations are added.

 

View your local schedule below — and check back regularly as more locations are added.

Bookings coming soon

Later this year, you’ll be able to book an appointment online to meet a Community Banker or be introduced to a specialist. 

 

Until then, you’re welcome to drop in during scheduled visit times.

See when a Community Banker will be in your area

Manilla
 Dungog
 Buladelah
Manilla Library
210 Manilla St, Manilla, NSW, 2346		 Dungog Shire Library building
17 Mackay Street, Dungog, NSW, 2420		 Bulahdelah Rural Transaction Centre
63 Stroud St, Bulahdelah, NSW 2423
4th March 2026 5th March 2026 6th March 2026
18th March 2026 19th March 2026 20th March 2026
1st April 2026 2nd April 2026 9th April 2026
15th April 2026 16th April 2026 17th April 2026
29th April 2026 30th April 2026 1st May 2026
13th May 2026 14th May 2026 15th May 2026

Times, dates and locations are subject to change.

Frequently asked questions

Where are Community Banker Services available?

We’re currently piloting the service in selected regional locations. Check your local schedule for upcoming visit dates.

The online booking system is coming later this year. For now, drop in during scheduled visit times or call us to request support.

No — everyone’s welcome.

Cash withdrawals and deposits aren’t available at Community Banker visits, but we’ll help you find your nearest alternative.

Not yet — once bookings launch later this year, you’ll be able to book directly. Until then, a Community Banker can help set this up during your visit.

No — it’s free to speak with a Community Banker.