FAQs

Travel Companion (11)

• What is Travel Companion?

  Travel Companion is a new feature available on the home screen of the mobile banking app...

• Who can use Travel Companion?

  All Westpac customers can use this feature when traveling...

• Which countries is Travel Companion available in?

  You can use your Travel companion in all countries, by tapping the Travel Companion button...

• How can the currency conversion feature help me?

  The currency converter tool gives you an indicative exchange rate by allowing you to key in...

• How can Travel Companion help me when I’m overseas?

  Travel Companion allows you to convert currencies into AUD, and allows you to easily locate nearby...

• How does the ATM locator connect me to a nearby ATM?

  The ATM locator will find nearby partner ATMs, allowing you to withdraw money without...

• How do I install the Travel Companion feature?

  Simply update your Westpac mobile banking app...

• What devices are eligible to use Travel Companion?

  Travel Companion is available to devices operating on the AndroidTM system 6.0 and above...

• What does the ‘Contact Us’ feature do?

  The 'Contact Us' feature makes it simple to get in touch with Westpac when you're traveling...

• How do I turn on/off the travel notifications?

  Before logging into the app, go to the menu on the left hand side of the screen. Choose 'Travel Settings'...

• How do I turn the feature off?

  Before logging into the mobile banking app, go to the menu on the left hand side of the screen...