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How do I disable 4 digit Passcode sign in, or use a password or fingerprint instead?


To disable 4 digit passcode sign in:

  • Tap the menu button in the top left hand corner
  • Tap 'Sign in settings'
  • Tap 'Clear your saved details'
  • You will be asked to confirm the removal of your sign in details.  Once cleared, you will be required to enter your customer ID and password to sign in to the Westpac Banking app. You can setup simple sign-in using a new 4 digit passcode or fingerprint by selecting 'Set up simple sign in".

To use a password instead:

At the sign in screen, tap 'Sign in with password instead'.