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Global Currency Card closure FAQs

Global Currency Card accounts will start closing from 15 June 2021 (AEST). We expect almost all accounts will be closed by midnight 16 June 2021 (AEST). Visit the product closure page for more information.
 

We understand this closure may be disappointing for some customers. Unfortunately, the GCC program is ending and will no longer be supported.

We’ve recently partnered with Mastercard to offer a new travel card, the Westpac Worldwide Wallet. You can learn more about it or order one online here.

The Westpac Worldwide Wallet is a new travel money card that’s separate to your existing GCC. Customers may have open accounts for both products but GCC accounts will start closing from 15 June 2021 (AEST). 

To open a Westpac Worldwide Wallet account, you can apply online at westpac.com.au/worldwide-wallet or pick up a card in-branch and activate online.

Information about the changes to the GCC and your next steps would have been sent to either a valid email address or nominated mailing address. If you didn’t receive these communications, please make sure that you’ve updated these details in your profile so we can contact you with important notices in the future.

While you may no longer have a GCC, you’ve likely been contacted about the change because either:

  1. Your account is still open even though you no longer have an actual card; or
  2. Your account is closed but there are still funds remaining on your account.
     

Please check your account balance and withdraw any available funds. If you can no longer access your account, give us a call and we’ll be able to help.

Yes, you do. You’ll need to use the GCC portal to close both accounts.

However, each GCC account has two cards linked to it with the funds shared across them. Once you’ve moved all foreign currency into AUD and closed the account, it will apply to both cards.

Call our 24/7 Customer Care team on +61 2 9155 7744 to find out how we can help. 

You can still access your funds and close your GCC by signing in to your GCC account via gcc.westpac.com.au. Alternatively, you can access it via Online Banking:

  1. Sign into Online Banking using a web browser and select your GCC account.
  2. From the actions menu on the right-hand side, select 'Convert your funds' to be redirected to the GCC portal.
  3. You can then convert and transfer your funds.

The easiest way to access the GCC portal is to sign in through Online Banking:

  1. Sign in to Online Banking using a web browser and select your GCC account.
  2. From the actions menu on the right-hand side, select 'Convert your funds' to be redirected to the GCC portal.

If it’s your first time using the GCC portal, you’ll need to set up a username and password to sign in. You have the option to use these details to sign into the GCC portal directly via gcc.westpac.com.au next time if you’d prefer.

If you’re still having issues, feel free to contact our dedicated Travel Card team for further assistance on 1300 797 470 in Australia or +61 2 9155 7744 from overseas.

No. To transfer your GCC funds to your Westpac Worldwide Wallet, you’ll first need to transfer them to an eligible Westpac account via the ‘Funds Redemption’ tab in the GCC portal. Then, after receiving the funds into your account, organise a transfer to your Westpac Worldwide Wallet using its BSB and unique account number.

There are several options you can take to access the funds on your GCC before it closes.

If you plan to make online purchases in the foreign currencies loaded on your card, you can spend as normal. If you’re planning to spend, transfer, or withdraw in AUD, you can access a special foreign exchange rate by first converting your funds into AUD via the GCC portal or GCC app. Then, you can either:

  • Move the funds to a nominated Australian bank account.
  • Withdraw the balance from an ATM as long as your balance is greater than $20 AUD.2
  • Use your card in-store as you would with any other card.
  • Make purchases online.

GCC accounts will automatically start closing from 15 June 2021. After accounts are closed, we’ll convert any remaining foreign currency into AUD at the special exchange rate.3 Your money will then either:

  • Be credited to your eligible Westpac account by July 2021;4 or
  • Need to be transferred to a new account if an eligible Westpac account is not available. You’ll need to contact us to arrange this.

The Westpac applicable exchange rate at the time the transfer of funds is made will be applied. Keep in mind that the market rate may fluctuate daily which might impact the amount transferred.

If you’re planning to convert and transfer your funds or use your card in Australia, you can access a special foreign exchange rate by using your GCC account to convert your foreign currencies into AUD. This special foreign exchange rate is applicable from 14 April 2021 to 14 June 2021 for foreign exchange conversions to AUD via the GCC portal or GCC app. It doesn’t apply to spend or ATM withdrawal.

For any questions about converting foreign currencies into AUD, please get in touch with our Customer Care team on  1300 797 470 in Australia or +61 2 9155 7744 if overseas.

Sign into the GCC portal and visit the 'Manage Wallets' tab to view how the special exchange rate would apply to each of your foreign currencies. Before you convert them into AUD, you'll be shown an approximate conversion. 

Please note, these rates may be different to the exchange rates shown on the currency converter.

No, these transactions won’t be declined as long as you have enough funds in your account.

If you suspect an error in your transaction history, please sign in to the GCC portal to lodge a dispute.

You can contact our dedicated travel money card team on  1300 797 470 in Australia or +61 2 9155 7744 if overseas for further assistance. 
Things you should know

Global Currency Card

Westpac Global Currency Card Privacy Policy (PDF 69KB)

Information is current as at 6 November 2020. Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714 (Westpac) is the distributor of this product. Rev Australia Pty Ltd ACN 117 378 953 AFSL 401610 manages the Westpac Global Currency Card product for Cuscal Limited ACN 087 822 455 AFSL 244116, an authorised deposit-taking institution and a member of Visa International. Cuscal Limited is the issuer of the product only and does not take deposits from you. Westpac is not responsible for and does not guarantee this product or card, your ability to access any prepaid value or the use of this product or card. Amounts held on the product do not represent a deposit with, or any other liability of Westpac or any company in the Westpac Group.

 

Worldwide Wallet

Online Banking Terms and Conditions (PDF 277KB)

You should read the Westpac Worldwide Wallet Product Disclosure Statement and Online Banking Terms and Conditions before making a decision and consider whether these products are appropriate for you. This information does not take into account your personal objectives, financial situation or needs and you should consider its appropriateness having regard to these factors before deciding to acquire these products.

Information will be disclosed to third parties about you and your Product, or transactions made by you with the Product, as necessary for the service provision or as required by law. Westpac’s Privacy Policy explains our commitment to the protection of your personal information. Please refer to our full Privacy Policy (PDF 549KB).

1.You must register each flight at least 6 hours before your flight. A flight is defined as a single scheduled airline flight under a single flight number. Delay must be officially announced by the airline and reported to our flight status data service provider. Flight Delay Pass is only available at selected airport terminals. If you are under 18 years old, you must be accompanied by an adult (18 years of age and older) to enter participating lounges. Access to and use of the Flight Delay Pass is subject to T&Cs which may change from time to time. Visit flightdelaypass.mastercard.com/worldwidewallet for the T&Cs and the list of participating lounges.

2.$20 AUD minimum balance required for ATM withdrawals in Australia. No ATM withdrawal fee for cash withdrawals at a Westpac Group ATM within Australia or via a Global ATM Alliance partner's ATM. An ATM operator fee may apply to use other ATMs. 

3.Special foreign exchange rate applicable for foreign conversions to AUD in GCC portal until 14 June 2021 or as otherwise applied at our discretion post this date. Does not apply to automated conversion at point of sale or ATM withdrawals.

4.Funds may not be deposited by this date if preauthorisation of funds on your account are waiting to be cleared. 

Internet connection may be needed to make purchases using Google Pay or Samsung Pay and normal mobile data charges apply.

Google Pay is a trademark of Google Inc.

Samsung and Samsung Pay are trademarks or registered trademarks of Samsung Electronics Co., Ltd.

Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.