Skip to main content Skip to main navigation
Skip to access and inclusion page Skip to search input

 

Why can't I access this password-protected site?

We're sorry but the user name or password you entered was incorrect. This means we couldn't authorise access so please check your details and try again.

If you still have problems logging in, refresh (Ctrl + F5) your browser or contact us.

 

 

 

Contact details

Relationship Management

For questions or issues concerning your overall Westpac relationship, contact:

Jason Kambovski, Head of Public Sector
Level 7, 150 Collins Street
Melbourne VIC 3000
Mob: 0414 640 916
Email: jkambovski@westpac.com.au

Global Transactional Services

For any new transactional requirements concerning account payables/receivables processes or to escalate any operational issues, contact:

Darren Backhouse, Director
Level 1. 60 Liverpool Street
Hobart TAS 7000
Ph: (03) 6221 3026
Mob: 0401 059 402
Fax: (03) 6223 2759
Email: dbackhouse@westpac.com.au

General Enquiries

For general enquiries on day to day banking needs/operational banking issues (establishing and amending new accounts, signatory changes, cheque book orders, establish and amend direct entry facilities) contact:

Carmen Thorp - Client Experience Manager
Level 1, 60 Liverpool Street
Hobart TAS  7000  
Ph: (03) 6221 3043  
Fax: (03) 6223 2759
Email: cthorp@westpac.com.au

Statement Enquiry Line

For any enquiry relating to transactions appearing on your bank statement (identification of deposits/debits, errors in deposits, encoding errors, traces, duplicate statements, deposit book orders, dishonours) contact:

Transactional Solutions Team
Ph: 1800 150 140
Fax: 1800 150 121
Email: transactionalsolutions@westpac.com.au
 

Cards

For enquiries about purchasing cards (including cardholder application, authorised signatories and credit limits) contact:

High Value Client Team
Ph: (02) 9374 7800 or (02) 9374 7802
Fax: (02) 9374 7796
Email: hvc@westpac.com.au

For lost or stolen cards, contact:

Commercial Card Customer Service Line
Australia: 1300 650 107
Overseas: (61 2) 9374 7082

Corporate Online Helpdesk
Ph: 1300 134 291

For assistance with processing of direct entry files and recalling direct entry files, contact:

Direct Entry Operations
Ph: 1300 360 406

Funds Transfer Overseas TT dealer rate (+ AUD $25,000)
Ph: 1800 009 400


Merchant Services

For assistance with new merchant enquiries, contact:

New Merchant Enquiries
Darren Backhouse
Director - Hobart
Ph: (03) 6221 3026
Mob: 0401 059 402
Email: dbackhouse@westpac.com.au


For assistance with merchant enquiries, contact:

General Enquiries
Ph: 1800 029 749