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Relationship Management

For questions or issues concerning your overall Westpac relationship, contact:

Duncan Savage, Director - Government Business [Acting]
Level 9 / 360 Collins St
Melbourne VIC 3000
Ph: (03) 9608 3247
Fax: (03) 9670 1320
Email: dsavage@westpac.com.au

Graeme O'Leary, Associate - Government Business
Level 9 / 360 Collins St
Melbourne VIC 3000
Ph: (03) 9608 3096
Fax: (03) 9670 1320
Email: goleary@westpac.com.au

Global Transactional Services

For any new transactional requirements concerning account payables/receivables processes or to escalate any operational issues, contact:

Darren Backhouse - Associate Director
Level 2 / 28 Elizabeth St
Hobart TAS 7000
Ph: (03) 6221 3026
Mob: 0408 280 419
Fax: (03) 6223 2759
Email: dbackhouse@westpac.com.au

Peter Warner - Director
Level 10 / 360 Collins St
Melbourne VIC 3000
Ph: (03) 9608 3939
Fax: (03) 8668 1116
Email: pwarner@westpac.com.au

General Enquiries

For general enquiries on day to day banking needs/operational banking issues (establishing and amending new accounts, signatory changes, cheque book orders, establish and amend direct entry facilities) contact:

Carmen Thorp - Client Enquiry Manager
Level 2 / 28 Elizabeth St
Hobart TAS  7000  
Ph: (03) 6221 3043  
Fax: (03) 6223 2759
Email: cthorp@westpac.com.au

Ann Christou - Client Service Manager
Level 10 / 360 Collins Street
Melbourne VIC 3000
Ph: (03) 9608 4296
Fax: (03) 8668 1116
Email: achristou@westpac.com.au

Statement Enquiry Line

For any enquiry relating to transactions appearing on your bank statement (identification of deposits/debits, errors in deposits, encoding errors, traces, duplicate statements, deposit book orders, dishonours) contact:

Transactional Solutions Team
Ph: 1800 150 140
Fax: 1800 150 121
Email: transactionalsolutions@westpac.com.au

Cards

For enquiries about purchasing cards (including cardholder application, authorised signatories and credit limits) contact:

High Value Client Team
Ph: (02) 9374 7800 or (02) 9374 7802
Fax: (02) 9374 7796
Email: hvc@westpac.com.au

For lost or stolen cards, contact:

Commercial Card Customer Service Line
Australia: 1300 650 107
Overseas: (61 2) 9374 7082

Corporate Online Helpdesk
Ph: 1300 134 291

For assistance with processing of direct entry files and recalling direct entry files, contact:

Direct Entry Operations
Ph: 1300 360 406

Funds Transfer Overseas TT dealer rate (+ AUD $25,000)
Ph: 1800 009 400

Merchant Services
For assistance with new merchant enquiries, contact:

New Merchant Enquiries
Darren Backhouse
Associate Director - Hobart
Ph: (03) 6221 3026

For assistance with merchant enquiries, contact:

General Enquiries
Ph: 1800 029 749