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Contact details

Relationship Management

For questions or issues concerning your overall Westpac relationship, contact:

Jason Kambovski, Head of Public Sector
Level 7, 150 Collins Street
Melbourne VIC 3000
Mob: 0414 640 916
Email: jkambovski@westpac.com.au

Global Transactional Services

For any new transactional requirements concerning account payables/receivables processes or to escalate any operational issues, contact:

Darren Backhouse, Director
Level 1. 60 Liverpool Street
Hobart TAS 7000
Mob: 0401 059 402
Email: dbackhouse@westpac.com.au

General Enquiries

For general enquiries on day to day banking needs/operational banking issues (establishing and amending new accounts, signatory changes, cheque book orders, establish and amend direct entry facilities) contact:

Carmen Davey - Client Development Associate
Level 1, 60 Liverpool Street
Hobart TAS  7000  
Email: cdavey@westpac.com.au

Transaction Enquiries

For any enquiry relating to transactions appearing on your bank statement (identification of deposits/debits, errors in deposits, encoding errors, traces, duplicate statements, deposit book orders, dishonours) contact:

Transactional Solutions Team
Ph: 1800 150 140
Fax: 1800 150 121
Email: transactionalsolutions@westpac.com.au
 

Cards

For enquiries about purchasing cards (including cardholder application, authorised signatories and credit limits) contact:

High Value Client Team
Ph: 1300 550 104
Email: hvcgovernment@westpac.com.au

For lost or stolen cards, contact:

Commercial Card Customer Service Line
Australia: 1300 650 107
Overseas: (61 2) 9155 7718

Corporate Online Helpdesk
Ph: 1300 134 291

For assistance with processing of direct entry files and recalling direct entry files, contact:

Direct Entry Operations
Ph: 1300 360 406

Funds Transfer Overseas TT dealer rate (+ AUD $25,000)
Ph: 1800 009 400


Merchant Services

For assistance with new merchant enquiries, contact:

New Merchant Enquiries
Darren Backhouse
Director - Hobart
Ph: (03) 6221 3026
Mob: 0401 059 402
Email: dbackhouse@westpac.com.au


For assistance with merchant enquiries, contact:

General Enquiries
Ph: 1800 029 749