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Banking Code of Practice

Westpac is committed to upholding the Australian banking industry’s standards of practice and service contained in the Banking Code of Practice (the Code).
 

The Code sets out the standards of practice and service in the Australian banking industry for individual and small business customers, and their individual guarantors. It requires banks to meet higher standards of ethical behaviour, fair and responsible lending and provide greater protections for customers. Where it applies, the Code is a legally binding agreement between Westpac and our customers.
 

We are proud to have worked with the industry to develop the new Code which introduces a range of measures to make banking products easier to understand and more customer-focused.
 

This version of the Code took effect from 1 July 2019 and replaces the 2013 Code of Banking Practice. The 2013 Code will continue to apply to certain agreements entered into before 1 July 2019.
 

You can request a hard copy of the Code in branch or by calling us on 13 20 32 (8am - 8pm, 7 days). Visit our Contact Us page for more ways to get in touch. To download a brochure with more information about the customer benefits of the Code in English or other languages, click here.
 

Further information on the Code can be found on the Australian Banking Association’s website.