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Marketing Communications 

We will use your personal information to send you offers for products and services we believe may be of interest and value to you (including by email, SMS or other means) unless you have previously told us that you do not want to receive marketing offers from us. The products and services offered may be provided by us or one of our third-party partners. If you do not want to receive direct marketing offers from us, you can manage your marketing preferences within online banking, let us know using the contact details in our Privacy Statement or follow the opt-out instructions in the message.  


Your Consents for New Customers 

(i) Incomplete Form consent

We’ll communicate with you about this application, even if you don’t complete it.

(ii) Electronic communications consent 

To receive account statements, terms and conditions, notices and account information electronically, and to be notified that these are available to retrieve electronically.

(iii) Card Issuance consent 

You agree to us sending you a debit card and linking this to your account, where applicable.

(iv) Online Identity Verification Terms

You agree to the Online Identity Verification Terms if you’d like to use this verification method.


Your Consents for Existing Customers 

(i) Electronic communications consent 

To receive account statements, terms and conditions, notices and account information electronically, and to be notified that these are available to retrieve electronically.

(ii) Card Issuance consent 

You agree to us sending you a debit card and linking this to your account, where applicable. 

(iii) Joint account consent  (if applicable)

To hold the account in joint names (to open an account in trust you’ll need to visit a branch).


Anti-Money Laundering and Counter-Terrorism Financing Act 2006 Requirements

You state that:

  • The account(s) will be held in the name of a person
  • The account(s) will not be held in trust and
  • If you are known by any other name, you have already provided your other name(s) to us or you will contact us to provide your other name(s) as part of your application for the account(s).

Note: It is an offence under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 to:

  • Give false or misleading information
  • Receive a loan, credit card or deposit account in a false name.

Our reporting obligations 

  • We are required to identify tax residents of a country(ies) other than Australia in order to meet account information reporting requirements under local and international laws.
  • If at any time after account opening, information in our possession suggests that you, the entity and/or any individual who holds ownership and/or control in the entity of 25% or more (Controlling Person/Beneficial Owner) may be a tax resident of a country(ies) other than Australia, you may be contacted to provide further information on your foreign tax status and/or the foreign tax status of the entity and/or any Controlling Person/Beneficial Owner. Failure to respond may lead to certain reporting requirements applying to the account.
  • By completing this application you certify that if at any time there is a change to the foreign tax status details for you, the entity and/or any controlling persons/beneficial owner, you will inform the bank. You also certify that if at any time there is a change of a controlling person/s/beneficial owner/s in your entity, you will inform the bank.
  • A controlling person/beneficial owner refers to the individual(s) that directly or indirectly owns a legal interest in the entity of 25% or more and/or exercises actual effective control over the entity, whether from an economic or other perspective such as through voting rights. In addition, in the case of a trust, a controlling person/beneficial owner includes the settlor(s), trustee(s), appointer(s), protector(s), beneficiary(ies) or classes of beneficiaries and in the case of an entity other than a trust, the term includes persons in equivalent or similar positions.
  • By completing this application, you also certify that the settlor(s) and/or any named beneficiary(ies) are not foreign tax residents. If the settlor(s) and/or any named beneficiary(ies) are a foreign tax resident, you must telephone 1300 725 863 at the time of completing this application. If, at the time of completing this application, there are no named beneficiaries, you confirm you will telephone 1300 725 863 immediately after a decision has been made to make a distribution to such beneficiaries and their identities become known. When you contact us, you will be asked to provide additional information for the settlor(s) and/or named beneficiary(ies).