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Important information for our customers

We’re building a simpler, stronger bank and have made changes to simplify our fee structure

Updated Credit Card fees

We’re renaming some fees so if they apply to your account, the updated fee name will appear on any statements provided to you from 19 November 2021. Please note, the fee amount may also be changing from 21 November 2021 as detailed below, if it applies to your account:

Current fee name Updated fee name Updated fee amount
Annual fee Card fee No change
Missed payment charge Missed payment fee No change
Cash advance fee (Branch/Online/ATM) Cash advance fee

From: $2.50 or 2% of the transaction (whichever is higher) up to a maximum of $150

To: 3% of the transaction

We’ve removed some fees

From 20 February 2021 for all home loan customers, no fees apply to request reduced repayments, additional or mini ATM statements or loan information.

From 20 May 2021 for personal transaction, savings or investments accounts, the following fees no longer apply: audit certificate fee, fees for deposits to accounts held at other banks or financial institution, cheque special answer fees.


We’ve also updated the names of some fees

Please note, there is no change to when the fee is charged. The updated fee name appears on any statements provided to you from 20 May 2021.

Changes for home loan accounts, if fee is applicable:
Current fee name Updated fee name
Account Overdrawn Fee Overdrawn Fee
Overseas ATM Fee, Foreign ATM Fee or Withdrawal Overseas Fee Overseas Withdrawal Fee
Changes for personal, transaction, savings and investment accounts, if fee is applicable:
Current fee name Updated fee name
Account service fee or Monthly service fee Account-Keeping Fee
Account overdrawn fee Overdrawn Fee  
Fee for purchase of Bank cheque or Bank cheque issuance fee Bank cheque fee
Overseas ATM fee, Foreign ATM fee or Withdrawal overseas fee Overseas Withdrawal Fee


For more information, please call us on 132 032 or visit in branch