Welcome to the Family
All you need to know to get started
Welcome to the Family Banking program. We operate multiple brands including Westpac, St.George, Bank of Melbourne, BankSA, BT Financial Group and RAMS.
If you’re a family member of a current Westpac Group employee or contractor, you may be eligible to access our Family Banking program. Are you eligible?
The Benefits of the Program
- Everyday Banking - Everyday transaction and savings products to help your family better manage and grow your money.
- Credit Cards: Whether you’re after a low interest rate or rewards points, you could be eligible for a introductory offer.
- Personal Loans: We’ll help you find the right personal loan for you, in the moments that matter.
- Home Loans: Access to Standard Variable Rates or Fixed Rate loans products.
- Investing: Family Benefits across Westpac Online Investing and St George Direct Shares.
- Business Credit Cards: Supporting your family business owners with a discounted interest rate. Please select ‘Credit Cards’ from the list below.
- EFTPOS and eCommerce Solutions: Take payments the simple way – in-store, on the move, or online. Our solutions could help your family run a business with confidence.
- Business Transaction Banking: Business transaction and savings products that could help your family manage your business's cash flows.
How it works?
1. Request a call back
Please complete the enquiry form if you are interested in joining the program
2. We'll get in touch with you
We will contact you by phone, within the next 1-2 business days, to confirm eligibility and discuss the program.
3. Ongoing support
Once registered, gain access to our exclusive program and dedicated Employee & Family Banking hotline.
The following family members of Westpac Group employee and contractors based in Australia are eligible for Family benefits:
A father, mother, brother, sister, son, or daughter (including a stepchild).
A spouse or de facto spouse.
A father-in-law, mother-in-law, brother-in-law, sister-in-law, son-in-law, daughter-in-law, niece, nephew, grandfather, grandmother, grandson, granddaughter, aunty, uncle, or cousin.
Eligible family members must be endorsed by their related employee or contractor to access family benefits. Benefits aren’t automatically applied.
Family benefits aren’t automatically applied. The account holder will need to speak to a member of our Family Banking team to have any benefit applied.
Family benefits can be applied to new or existing eligible products on request only; while the eligible family member’s related employee/contractor is a current employee or contractor of the Westpac Group; – if the eligible family member isn’t in breach of any of the terms and conditions applying to any Westpac Group product.
Eligible family member will need to speak to a member of our Family Banking team to obtain these offers. If family benefits are applied to an existing product, the relevant benefits won’t be applied retrospectively (e.g., there will be no change in interest or fees already paid).
Once family benefits have been applied to a product, they’ll apply for the ‘life of the product’ unless otherwise stated. ‘Life of the product’ means while the account is kept under its original terms and conditions, the prevailing family benefits rates and discounts continue to apply even after the related employee or contractor leaves the Westpac Group.
Family benefits won’t be removed if the eligible family members related employee or contractor ceases being a current employee/contractor of the Westpac Group. An eligible family member may, however, end their family benefits at any time by notifying the Westpac Group in writing and indicating the date they would like the family benefits to end.
The Westpac Group have a specialised phone-based banking team for Employees and registered Family Banking customers. This team is available Monday to Friday 8am to 8pm (AEST) by calling 1300 360 114.
Please note that a family member is required to be formally registered prior to gaining access to this service.
Unless otherwise stated, family benefits cannot be taken in conjunction with, or in addition to other special offers, negotiated rates or discounts offered by Westpac Group or its subsidiaries.
Westpac Group reserves the right to withdraw, supplement or vary any aspects of family benefits at any time. We will, where possible, give you notice of such changes in writing, in advance of the date of the change.
Any changes to family benefits’ rates and discounts offered, will where possible, be disclosed to you no later than the date of the change.
Things you should know
Conditions, fees, and charges apply. These may change or we may introduce new ones in the future. Full details are available on request. Lending criteria apply to approval of credit products. This information does not take your personal objectives, circumstances or needs into account. Consider its appropriateness to these factors before acting on it. Read the disclosure documents for your selected product or service, including the Terms and Conditions or Product Disclosure Statement, before deciding. Unless otherwise specified, the products and services described on this website are available only in Australia from © Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.