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Change to online sign-in

You will have noticed the change to the Westpac Live Online Banking sign-in page from We have replaced the online keypad with an open text box which will be an easier and faster sign-in method.

How secure is the new sign-in page?

Be assured - our online banking system will be as secure as it was before. You will still be protected by our multi-layered fraud detection with 24/7 fraud monitoring. We take your security seriously and in the unlikely event your Westpac account is compromised, we still offer our Security Guarantee (T&Cs apply).


With Westpac Protect™, our adaptive authentication technology using SMS codes and SecurID to provide the highest levels of security to make sure customer accounts are safe. If your Westpac account is compromised as a result of internet fraud, we guarantee to repay any missing funds, providing you comply with our Online Banking Terms and Conditions. For more info around our Security Guarantee.

Things you should know

Westpac's security guarantee
To enjoy the benefit of our security guarantee, you need to comply with Westpac's Online Banking Terms and Conditions (PDF 277KB). Read the detail about your access codes, passwords and SecurID tokens. Always adhere to manufacturers’ software and support to ensure your mobile devices are covered by the latest software and security updates.